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Human Resource Microsoft Office

Worcester, MA
June 21, 2018

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Natasha Hersom

** ********* ****** – Worcester, MA 01607



Human Resource management in following industries; Healthcare, Retail & Union environments 400 – 60,000 employees

Software – Advanced in Microsoft Office, Lotus Notes, AS400, HRIS, PeopleSoft, Oracle, PAYCOM, Citrix, SharePoint & ADP

Benefit Administration in; HMO, PPO, HRA, H S A, HDHP and FSA, COBRA, FMLA, Unemployment & Work Compensation

Plan & conduct employee open enrollments & new hire orientations

Compensation Surveys & annual compensation reviews

HR Recruiting

Electronic wires & Funding transactions for employee and employer contributions for Pension, 401K, FSA & HAS accounts

Sales & Business Networking

Presentation, interviewing skills and extensive work with public

HR Process improvement & implementation

Vendor management & relationship building

Carrier enrollment software include; Bluelinks, Cigna, Delta Dental, VSP, The Hartford, UHC, AFLAC

Company event planning

Professional Experience

BTHR Solutions Newton, MA Human Resource Benefits Consultant (Contractor) 2017- Present

Walden Behavioral Care, Waltham, MA HR Benefit Consultant

Implement & manage FMLA, Workers Compensation, Benefit Invoice reconciling & Auditing

Daily HR Operations

Process QLE, new hires, terminations in PAYCOM

Compensation research & surveys

Report writing

Research EDI transfer issues

Broker and vendor relations and management

PTO audits and corrections

Exit interviewing

Annual Renewal employee benefits

Organize benefits vendor meeting with employees

Independent Insurance Agent, Appointed with 20 Insurance Carriers 2016-Present


Account Management

Employer & Employee Presentations


Benefits Administration

Business networking

Business Development in acquiring new accounts of small business 1-50 employee groups

Mercer (Marsh & McLennan Company) 2014-2016

Plan & conduct annual open enrollment

Open Enrollment for 164 clients

Executed presentation & formal RFP for Health & Wellness Broker

Plan & coordinate Staff events, Staff picnic, staff retirement parties, holiday party, flu clinics and vendor clinics

Support HR Generalist & Director

Perform reference checks of potential employees

EANE Compensation Survey, International Survey, annual compensation reviews & annual performance reviews

Benefits Administration and on boarding new hires regarding benefits & policies

Open Enrollment planning & preparation, loading rates, cobra rates into APD

Update company SharePoint page

BTHR Solutions Newton, MA Human Resource Benefits Contractor (see all contracts) 2011-2014

Staples Corporate Office, Framingham, MA Benefits Strategy & Design

50,000 employees, Retail, National benefits

Initiate employee/employer funding for 401k, HRA, H SA & FSA Accounts via wires & ACH in $25 million each plan

Vendor payments for Staples National Health, Welfare, and Retirement & Wellness for fifty-five vendors range of $25 million weekly.

Place meal orders for HR Benefits Events via Resource Scheduler

Project: Input of COBRA requests

Gather YTD Benefit costs for Benefit Analysts

Support Benefits Analysts

Harvard Vanguard Medical Associates Atrius Health Human Resource Benefits Contractor

55,000 employees, Healthcare, National

Process Physician & PHD Medical Education Credits, CEU’s and Employee Tuitions reimbursements.

Project: Archive 2011 & 2012 Leave of Absence & Tuition reimbursement files.

Research LOA & FMLA within Kronos & PeopleSoft

The Mergis Group Newton, MA Human Resource Benefits Contractor

55,000 employees, Healthcare, National

Fresenius Medical Care Corporate Headquarters, Waltham, MA

Open Enrollment Administration nationwide employees of 30,000.

Educate & enroll employees of all benefit programs including Health Reimbursement Account & FSA.

Staples Corporate Office, Framingham, MA HR Services & Benefits Strategy & Design Contractor

2012 Open Enrollment for Staple’s nationwide employees of 50,000 utilizing PeopleSoft within

HR Service.

Explain & Enroll benefits of all Health and Welfare benefits within PeopleSoft.

Recognized as “Spotlight Employee of the Month” for excellent employee service” during contract.

UMass Memorial Medical Center, Worcester MA 2006 - 2010

Human Resources Benefits Representative, HR Operations

Administered benefit programs & maintain records in HRIS and vendor enrollment records.

Educate employees on available options and resolutions to life event issues for terminated employees of benefits.

Process, audit and reconcile all benefit related invoices, reports and employee paperwork.

Prepared monthly vendor payments of $500,000 for Life, LTD, STD and Dependent life insurance.

Prepared daily updates of health insurance through enrollment management software for 7 insurances.

Conducted annual Open Enrollment fairs at 5 satellite locations as well as weekly sessions for employee orientations.

Served as HR contact to administer and educate employees about COBRA.

Department contact for executive employees.

Monitored the ARRA (American Recovery Reinvestment Act) as it pertained to involuntarily terminated employees for COBRA.


Becker College, Worcester MA

B.S in Business Administration & Management with Human Resource emphasis

Professional Training & Development

Case Management Software

COBRA Administration Software

HRIS entry, MOXI, MOSO, Citrix and IEX

Claims Processing & Adjudications of HMO & PPO Claims

FMLA Management

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