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Customer Service Sales

Rowlett, TX
June 21, 2018

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Tammy Mitchell

**** ***** ***** *****

Rowlett, TX 75088



Dedicated, office staff and customer support who has experience in many fast paced environments. Served in the transmission industry for 15 years starting as a secretary and serving as the branch manager for the last 5 years there. Have worked in internet sales for three years also in the transmission industry. Worked in customer service and sales support for a busy company in the archery and gun sight industry for 7 years. Most recent experience is with ZixCorp in the email encryption/security field.


● Strong organizational skills

● Courteous demeanor

● Energetic work attitude

● Time management

● Active listening skills

● Sharp problem solver

● Customer service-oriented

● Order processing


In past positions I have been able to handle increasing responsibilities with proficiency and accuracy. I was promoted from secretary to branch manager at Delta Automotive. I survived through several ownership changes and I am a loyal employee who can be counted on to be there in the long run. I was also given increasing responsibilites at my most recent positions and was able to carry them out with competence and skill.


From Secretary to Branch Manager (last 5 years of service) May 1990 to May 2005

Underauto Mfg/Delta Automotive/Trans Axle/Delta Automotive - Dallas, TX Started as Secretary but served as branch manager for the last 5 years of service. This company went through several ownership changes over the years that I was employed there. My duties and responsibilities over the years included accounts receivable/payable, general office duties, payroll, human resources, counter sales, being resposible for anywhere from 8-10 employees, inventory control and management and day to day operations of our branch. Strong communication skills in communicating with our home office. Our branch was consistently the top branch in sales for the company.

Internet Sales & Support

May 2005 to August 2008

Makco Distributing - Rowlett, TX

Worked in the automatic transmission industry in internet sales-order entry, shipping, inventory, purchasing and all aspects of internet sales and service. Customer Service

December 2008 to November 2015

Truglo Inc - Richardson, TX

Worked in Customer Service in the Archery and gun sight industry. Skills include some word and excel, answered busy phones and voice mail, provided sales support for sales reps, order entry, solved dealer as well as consumer problems and heavy multi tasking. Was given increasing responsibilites over the almost 7 years that I worked here and was able to perform with accuracy and proficiency.

COM Associate

April 6, 2016 to June 1, 2018

Zix Corporation-Dallas, TX

Most recently I worked in the Email Encryption/Email Security Field as a COM Associate. Skills include excel, order processing, monitoring end dates on subscriptions and overages, monitoring end dates on Evaluations. Reaching out to customers via email to renew ZixMail subscriptions, creating Services Agreements and processing the order. I worked with several types of software including HEAT, Softrax, NetSuite and Sales Force during my time with Zix Corp. Education

High School Diploma : G eneral, 1985

Skyline High School - Dallas, TX, 75227

60 hours of core classes with high GPA : G eneral Core classes, 1987 Eastfield College - Mesquite, TX

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