Customer Service Administrative Assistant

Theresa Chaffin

**** ** ****, ********, ** ***** – C:903-***-**** **********@*****.***

Summary

Multi-functional with over 5 years experience as an admissions coordinator. In-depth knowledge of administrative procedures and protocol. Hands-on experience in handling pre-admission screening and payer source resources. Experienced in assembling and maintenance of medical records. Proficient in public relations and customer service as and when required. Good oral and written communication skills. Skilled at research activities and monitoring patient process. Detail oriented, self-starter, patient and family advocate.

Experience

Owner/Proprietor 2017-2018

Indians Den Restaurant Campbell, TX

Owned, maintained, and managed restaurant

Marketed and advertised restaurant

Incorporated, leased, renovated, supplied, furnished, decorated restaurant

Negotiated prices and contracts with vendors

Directed wait and cook staff

Cultivated public relations with customers

Admissions Coordinator 2010-2017 Kindred Hospice Greenville, TX

Managed admission process - take referrals, collect information

Verify physician orders and H&P

Verify insurance, Medicare, Medicaid benefits – input information into database

Direct support staff on pending admissions and legal documentation

Monitor and facilitate location of patients

Update daily reports and forward to management

Coordinate in-house personnel to ensure completion of admission

Educate patients and families on insurance; follow-ups including Medicare, Medicaid, and private pay options

Facilitated, organized, and maintained tracking logs and inquiry sheets

Follow up with patients currently ineligible for service

Receptionist 2006-2010 Vista Care Hospice Greenville, TX

Handle high volume phone calls – direct appropriately

Update Active Patient Roster daily

Process high volume of mail daily

Resolved vendor denials for unpaid claims

Document and record medication profiles into database

Compose in-service correspondence to referring facilities

Verify and check off services provided by clinical staff

Manage/monitor office supply stock

Administrative Assistant 2005-2006 S-Industries Commerce, TX

Create new account files/update current files

Manage and monitor product inventory

Create material for mass mail marketing merge

Maintain customer product orders

Answer/direct phone calls

Skip Tracing Associate 2005-2006 McClure & Associates Farmersville, TX

Locating/Recovering delinquent debt and collateral

Implemented/facilitated training course for new recruits

Office Manager 2000-2004 Toledo Finance Corporation Greenville, TX

Handled accounts payables/accounts receivables

Balanced monthly budget

Hired/trained new employees

Enforced company policy/procedures to vendors, clients, employees

Approved new loans

Reviewed and renewed current contracts daily

Recovered debt through telephone collections/outside collections on past due accounts

Maintained delinquent accounts at or below 6% company standard

Education

Associates in Business Communication Paris Junior College – Greenville, TX

Contact this candidate