Customer Care Sales
Resume:
MONICA
INGRAM
College Park Georgia 30349
***************@*****.***
OBJECTIVE
I am highly skilled and meticulous. Multitasker able to address multiple customer and company tasks with the highest degree of professionalism and accuracy. Flexible scheduling availability to include evening’s weekends and some holidays.
EDUCATION
High School Port St. Lucie High School
AUGUST 2012 – MAY 2015
Graduated with Honors
Maintained a 3.5 GPA (2012-2015)
Student Body Government Vice President (2013-2014)
Student Body Government President (2014-2015)
Color Guard – Marching Band Competition Crown Jewel 2015 (Superior Rating)
Finance Florida Memorial University
AUGUST 2015 – MAY 2017
Maintained a 3.0 GPA (2015-2017)
Soloist in Ambassador Chorale
EXPERIENCE
Cashier Pollo Tropical
AUGUST 12TH,2016 – SEPTEMBER 10TH,2016
Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food services. Scans items, provided change, balances drawer, and processes card transactions.
Customer Care Representative Convey Health Solutions
SEPTEMBER 15TH,2016 – FEBUARY 20TH,2017
Provided support and service to clients of a membership-based organization, such as a medical insurance agency. I responded to request and complaints, made sales, process orders and provided information on the organization and its services.
Customer Care Representative Teleperformance
AUGUST 21ST,2017 – MAY 31ST,2018
I was responsible for resolving customer complaints via phone. I used the telephone to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges
SKILLS
Communication
Typing
Problem Solving
Cash Handling
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