Customer Service Manager

ALICE HAWKINS

**** ******* **** #***, ************, FL 32244

904-***-**** (**********@*****.***)

Highly organized and detail-oriented Receptionist with more than 20 years experience supplying thorough, organized administrative support to 8 senior executives.

Accurate and detailed

Accounting familiarity

Multi-line phone proficiency

Articulate and well-spoken

Critical thinker

Employee training and development

Professional phone etiquette

Pleasant demeanor

Team building

Advanced clerical knowledge

Administrative support specialist

45WPM typing speed

Excellent communication skills

Customer service-oriented

Works well under pressure

Agent, 08/2015 to Current

Primerica- Finanial Services – Columbia, SC

Coordinated board and committee meetings, including schedules and information preparation and distribution. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Opened and properly distributed incoming mail.

Calculated quotes and educated potential clients on insurance options. Met with 25 existing and prospective clients each week to select appropriate insurance policies. Assisted senior recruiting staff with career fairs and recruiting events. Receptionist/ Switchboard Operator, 03/1994 to 09/2005 North Floida Pediatric – Tallahassee, Fl

Leveraged advanced skills and training to support operational needs of multiple departments. Answered and quickly redirected up to 250 calls per day. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Front Office Manager, 10/2005 to 03/2015

Quincy Family Medical Center – Quincy, Fl

Managed office supplies, vendors, organization and upkeep. Greeted numerous visitors, including VIPs, vendors and interview candidates. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Compiled annual recommendations for end of fiscal year budgets. Organized all new hire, security and temporary paperwork. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

High School Diploma: 1986

James S. Rickards High - Tallahassee, Fl

EDUCATION

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