Customer Service, Administrative and Accounting
Resume:
Mirazel P. Rodriguez
Phone: 204-***-****
Email : *******@*****.***
Winnipeg, MB Canada
R2R 0R2
Professional Profile :
Friendly, motivated and detail oriented Customer Service Representative with strong customer focus through 15 years of experience in a shipping company complemented by Bachelor of Science in Marketing.
Excellent customer service skills assisting customers, responding to inquiries and concerns in person and through telephone.
Possess strong communication and interpersonal skills with demonstrated ability to interact with customers and internal staff.
Patient and optimistic to handle duties within a busy, demanding, and fast paced work setting.
Proficient in Microsoft Office computer applications, internet, email and keyboarding skills with minimum of 36 words per minute.
Other Skills :
Driving, IELTS Passers, Competent and knowledgeable in Microsoft Word, Excel, Basic Power point, Microsoft Outlook, SAP and Oracle user.
Worked Experiences:
Shipping and Logistics In-Charge
Mohammed Abdallah Sharbatly Fruit Co., Ltd - Philippines Mar 2016 to Mar 2018
Organized the flow and operating system of the company from end-to-end process. Ensuring that the products are delivered to the right destination on time and in a good quality.
Assist employees from different departments, providing them proper trainings and guidance in able to meet the company standards.
Ensured that productions materials are available and supply are sufficient.
Coordinate the product distributions with the suppliers, growers and buyers.
Enhanced the business development and ensure sustainability and customer satisfaction.
Oversee the shipments and monitored by coordinating with the shipping agents.
Closely coordinate and update head office immediate concerns and issues.
Update weekly production report.
Customer Service/ Admin & Finance Executive
A.P. Moller Maersk Line - Philippines March 2000 to Aug 2015
Deliver the desired customer experience by consistently applying the Service Standards during all customer interactions.
Respond to customer’s inquiries or resolving customer concerns on the spot and/or escalating as appropriate
Project a professional image at all times by ensuring counters, work stations and surrounding/areas are maintained and organized
Demonstrate confidence and knowledge by ensuring transactions are thorough and accurate
Demonstrate respect and knowledge in every customer interaction
Ability to do administrative functions and ensure that documents are prepared for both export and import.
Answer incoming calls and respond customer’s inquiries through telephone
Focal point of contact for global key clients for both Export and Import with emphasis on proactive issue handling and building of strong relationship by understanding their business, service needs, drives and desire.
Front desk cashier, received and posted the daily collections.
Responsible for the Petty Cash Fund for both admin and operation from the Branch. (Disbursement and Liquidations of staffs)
Daily cash count before and after office hours.
Prepared and update the daily balance sheet report in Excel file.
Monitored and process payments and expenditures of employees.
Send the weekly report to the head office.
Process monthly payments to vendors and suppliers.
Daily correspondence via email and phone.
Monthly monitoring of supply inventory.
Focal Point person of HR head office to attend employees needs and assist pulling new applicants.
Education Background :
Bachelor of Science in Marketing June 1992 – March 1997
University of Mindanao Davao City, Philippines
Reference :
Engr. Joseph Raymund Rodriguez
Epp Siepman Engineering
136 Market Ave., Winnipeg, MB R3B 3N2
Mobile nos. 204-***-****
Email Add : **********@*****.***
Ms. Giselle Labagala
T1 Accounts clerk
Canada Revenue Agency
303-7 Burland Ave., Winnipeg R2N 2E4
Mobile nos. 204-***-****
Email Add : ***************@*****.***
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