Tiffany N. Jones

**** ********* ***, *** ****, NY 10027

Cell: 347-***-****

EMAIL ac5yu1@r.postjobfree.com

CAREER SUMMARY: Senior Coordinator with experience in office management, training, administration and process improvement. Excels working in a team environment and independently with little to no guidance. Proficient in MS Office, QuickBooks, Smart Biz, Pest Pac and Pinnacle system

EXPERIENCE:

Abalon Exterminating September 2015-Present

Office Supervisor/ MTA Division Coordinator,

• Responsible for administrative tasks such as appointment setting, submitting proposals and estimates to potential clients, faxing and copying official documents.

• Responsible for all MTA dispatching and routing of all service request within a 4 hour time frame

• Manage scheduling of 20 field technicians daily (Routing reschedule appointments.

• Provide detailed reports in Excel to all New York city transits, LIRR, Metro North Rail Road and grand Central terminal managers daily

• Write 130-345 updates in New York City transits, LIRR, Metro North Rail Road and grand Central terminal program daily.

• Manage and assisting twelve office employees with daily task and routing.

• Prepared monthly reports for records, closed terminated records, insured that all documentation has been received and filed correctly

Broadway Exterminating Co., New York November 2013-September 2015

Administrative Assistant /Routing Supervisor

• Responsible for administrative tasks such as appointment setting, submitting proposals and estimates to potential clients, faxing and copying official documents.

• Answered daily inquiries regarding pest control.

• Handled daily office operations for technicians and owners.

• Made collection calls to follow-up on incoming checks for pending invoices

• Assisted submitting bids and proposal to various organizations.

• Prepared monthly reports for records, closed terminated records, insured that all documentation has been received and filed correctly.

• Greeted technicians immediately upon their arrival and provided hard copy of routes

ASI System Integration, New York, NY July 2012 – 2013

Coordinator Department of Education

●Manage scheduling of 12 field technicians daily

●Handled 30-80 clients daily (Often increasing during the months September-October to 80-140 clients)

●Provide audit reports to senior managers daily

●Compose 30-45 updates in Department of Education program daily

●Manage and replenish 20-40 parts for technicians daily and track status of delivery

Signius Commutation Call Center, New York, NY November 2011 – April 2012

Customer Service Operator /Dispatcher

●Entered orders and processed Customer Acquisition

●Answered inquiries regarding company accounts

●Point of contact for Critical & Emergency Hotline, reaching doctors on all emergency calls including suicides and medical procedures, and routing all calls for A.C.S. children services emergencies

●Contacted management and maintenance regarding tenant’s emergencies or complainants

●Managed appointments for patients, real estate, Physicians, Financial services, law office

EDUCATION:

TCI College 2013 New York,NY Criminal Justice

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