Customer Service Management
Resume:
Brooklyn, NY
Virginia Beach, VA
SEAN STEER
Summary
Enthusiastic and passionate professional, with collectively, 5 years of event coordination and customer relationship management.
Office Organization & Administration Event Planning Customer Relationship Management Facilitation & Presentations Construction Estimation Mechanical Repair Physically fit Laborer effective at completing difficult projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in a team setting. Self-motivated banking professional offering strong communication and quick thinking skills, Works effectively on teams, as well as independently, in fast-paced environments. Experienced Construction Laborer knowledgeable about the tools, materials and methods used in road construction.
Highly motivated veteran, effective communicator and problem solver who successfully completed 4 years combat tours. Works well with team members and groups from diverse backgrounds. Skills
Oral and written communication
Administrative duties
High-end fashion knowledge
Cash handling accuracy
Time management
Excellent multi-task
Proficient in MS Office
Banking and financial services background
Detail-oriented
Team leadership
Organized
Reliable and dependable
Strong communication skills
Dedicated team player
advertising
Marketing strategies
Approachable
Product and service understanding
Exact Software
Analytical
Valid NY driver license
Construction machinery operation
Leadership
Detail-oriented
Establishing goals and setting priorities
Customer service skills
Power tools
Strong work ethic
Experience
Estimation Clerk / Supervisor
Barry Bell Flooring Corp
Responsible for responding to all flooring inquiries and develop estimates for each client. Responsible for developing actual cost monitoring reports that compared actual costs to projections. Monitored all projects and submitted a cost sheet to management each week. Offered advice and suggestions that would help the clients make the most informed decision. Good customer service and communication skills.
Informed customers about all product lines and services offered by the company. Demonstrated that customers come first by serving them with a sense of urgency. Educated customers on product and service offerings. Aviation Structural Mechanic (AM)
US Navy
Maintained and repaired the avionic and mechanical equipment needed to make planes and helicopters operate safely.
Utilized a wide variety of diagnostic devices, hand and mechanical tools to assess and fix aircraft, and maintain aircraft standards as required by the US Navy.
Appointed as Squadron Leader for VFA 211 in eight months. Coordinated training schedules and filed crucial administrative paperwork. 94-18 23 Ave, Flushing, NY 11369 C: 718-***-**** *****.***@*****.*** 09/2012 to 06/2016
Flushing, NY
07/2014 to 03/2015
New York, NY
2019
Flushing, NY
2016
Flushing, NY
2005
BROOKLYN, NY
Logged and filed classified documents.
Effective decision-maker in high-pressure environments. Coordinated operations with armor, artillery and air support units. Completed multiple fire prevention safety training. Maintained record accuracy by using work order reporting system. Completed all repairs and maintenance work to company standards. Perform daily, preflight, post-flight and other periodic aircraft inspections. Remove, repair and replace aircraft fuselage, wings, fixed and movable surfaces, airfoils, regular seats, wheels and tires, controls and mechanisms;
Maintain aircraft landing gear system, brakes and related pneumatic systems, reservoir pasteurization, emergency actuating devices, pumps, valves, regulators, cylinders, lines and fittings; Department Student Activities Assistant
Vaughn College of Aeronautics and Technology
Vaughn College of Aeronautics and Technology Student Engagement Department Flushing, NY. Collaborated with, to coordinate department events on and off campus. Worked with supervisor to develop advertising and marketing strategies for department events and activities. Managed and update department bulletin boards throughout campus to ensure posted information is accurate. Communicated with students over phone to address and resolve minor issues and concerns. Demonstrated that customers come first by serving them with a sense of urgency. Answered customers' questions and addressed problems and complaints in person and via phone. Worked as a team member to provide the highest level of service to students. Maintained physical and computer file systems.
Built and maintained effective relationships with peers and upper management. PERSONAL BANKER
JPMorgan Chase & Co.
Assisted with all new account openings and business deposits. Furnished program and product information to all new clients as requested. Responded to all customer queries and issues after performing appropriate research. Conducted individual financial analysis to determine appropriate loan and credit options. Assisted customers in finding the right products after asking them appropriate questions. Maintained friendly and professional customer interactions. Informed customers about all product lines and services offered by the company. Education and Training
BS: General Management
Vaughn College of Aeronautics and Technology
Associate of Applied Science: Airport Management
Vaughn College of Aeronautics and Technology
High School Diploma: Culinary Arts
William E. Grady Career and Technical
Activities and Honors
Vaughn College Leadership Academy, Inductee, September 2012 Senator, Vaughn College Student Government September 2012 – April 2013 Active Member, Vaughn Veteran Students Organization March 2013 – Present Player, Vaughn College Soccer Team November 2012 – 2017
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