Manager Sales

Professional Summary

Skills

Work History

MARCY CONLEY

**** ********* ****, ******* ******** of Fort Gratiot, MI 48059 (H) 810-***-**** (C) 810-***-**** ***********@*****.***

I am a highly modivated and confident manager. I have spent my entire career in retail management and have loved every minute. I love working with customers and leading team members to be the best they can be, in turn ensuring retention and the success of the company. I have a customer first mindset and have strong communication skills. I have successfully managed several locations at Bath and Body Works as well as other retailers, resulting in increased sales, retention of staff, and very satisfied and loyal customers. I look forward to speaking with you. Thank you for your consideration. Skilled problem solver

Strong work ethic

Staff training and development

Upselling techniques

Excellent communication skills

Customer-oriented

Goal-oriented

Consistently meets sales goals

Superior organization ability

Inventory management

Employee relations

Motivated team player

Training and development

Jul 2007 - Jun 2018

Roseville, MI

Assistant Manager

Bath & Body Works

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.

Encouraged the sales staff to cross-sell complementary products and services to customers. Actively pursued personal learning and development opportunities. Mentored new sales associates to contribute to the store's positive culture. Able to promote seasonal team member to key holder, to assistant manager, to store manager within 2 years. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Communicated clear expectations and goals to each team member. Worked with the management team to implement the proper division of responsibilities. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a Education

Accomplishments

friendly manner.

Jan 2002 - Jul 2007

Imlay City, MI

Store Manager

Fashion Bug

Responded to customer concerns with friendly and knowledgeable service. Increased profits through effective sales training and troubleshooting profit loss areas. Interviewed job candidates and made staffing decisions. Completed all daily tasks and special assignments with an efficient and quality-driven approach. Scheduled and led weekly store meetings for all employees. Conducted store inventories once a year.

Aug 2001 - Jan 2002

Imlay City, MI

Teller

Tri-County Bank

Maintained friendly and professional customer interactions. Organized, stocked and maintained the teller window area. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. Organized and removed online banking files no longer in use. Executed customer transactions, including deposits, withdrawals, money orders and checks. Marysville, MI

General High School Diploma

Marysville High School

Managed and led a team of 50+ Retail Sales Associates. Increased sales 15% over 1year..

Managed more than 200+ customers during demanding sales events in an effective and gracious manner.

Exceeded monthly store sales goals 6 months in a row. Able to assist other stores with their business anaylsis and what teaching and coaching needed to influence results.

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