Customer Service Administrative Assistant
Resume:
Jill Nibe
*******@*****.***
SUMMARY:
Provide the best service possible to all customers – associates, internal staff, clients, and providers
Assertive, self-motivated, goal-oriented, organized and efficient
Dependable, proven team player
Capable of handling multiple projects concurrently with little or no supervision
Solid communication and customer service skills
PROFESSIONAL EXPERIENCE:
Company Confidential Mar 2015-Present
Will furnish details upon request
Docs Global (formerly Managed Clinical Solutions) June 2004-Oct 2014 HR Advisor/Manger of Administrative Operations
Generate and process all new Client Agreements and New Hire Paperwork for W2 and Freelance consultants
Generate and process all extension, rate increases and terminations for internal and external employees
Enter, terminate and update information on employees in PeopleSoft HRIS system
Keep track of vacation, sick and personal time for internal and external employees
Run Background checks and drug screening and analyze results
Run E-Verify on all new hires
Log all documents sent out on Tracking Log and follow up on documents not received
Respond to all associate related questions regarding administrative issues, benefits, policies, and all HR related concerns
Maintained internal system OMNI, which consisted of HR entries and saving documents to a restricted folder
Facilitate documentation to corporate for new hires, extensions and exits
Send information to the Insurance Agency regarding eligible consultants
Make travel arrangements for management, consultants and visitors
Review and process expense reports
Review and process office invoices
Print weekly meeting reports
Maintain and purchase office supplies
Place job ads on Monster and review resumes submitted
Updated company SOP’s
Update Progressive Hours report on a monthly basis
Support management in the USA and Dublin
Provide backup support for the Director of HR in her absence Managed Clinical Solutions April 2004-June 2004
Administrative Assistant
Maintained meeting calendar
Screened phone calls
Printed reports
Updated calendars for Sales and President
Made travel arrangements
Printed out all President emails
Sent out New hire paperwork and extensions
Reviewed and coded expense reports for payment
EDUCATION:
Achieved Extraordinary Customer Service Certificate 1999 Newburgh Free Academy, Newburgh, NY 1983
Diploma-Business Major
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