Human Resources Manager
Resume:
MARCO PEREZ, PHR
**** **** **. #***, ***** Bay Village, FL 33141 ~ 505-***-**** ~ *****.*****@*****.*** CAREER PROFILE
Experienced human resources management professional with 15+ years of experience within high-stress environments with a strong background in providing support to clients and leading human resources logistics. Experienced in devising innovative operational policies, overseeing recruiting/training logistics, and resolving employee issues. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others. Proficient in: Microsoft Office Suite, ADP Workforce Now, Taleo, ICIMS, and OnQ KEY COMPETENCIES
Human Resources Management • Team Leadership • Process Improvement • Customer Service/Support Problem Solving/Critical Thinking • Strategy Implementation • Corrective Actions/Progressive Discipline Federal/State HR Regulations • Hospitality Environments • Bilingual, English/Spanish PROFESSIONAL EXPERIENCE
HILTON CABANA, MIAMI BEACH, FL 2016-2018
Director of Human Resources
§ Direct day to day human resources operations within a busy hotel with 231 rooms with a focus on increasing productivity and efficiency levels
§ Support a group of approximately 80 employees, oversee internal recruiting operations, hire/train new staff members, and coach others on internal brand standards
§ Create and manage internal employee files, process employees through E-Verify, and provide guidance to employees in regard to group health and 401k investment plans
§ Oversaw The Gates: Double Tree by Hilton for a period of 8 months CROWNE PLAZA HOTEL, PHOENIX, AZ 2014-2016
Director of Human Resources
§ Coordinated human resources functions within a hospitality environment which included leading a group of 95 employees within a 325-room property
§ Recruited, interviewed, and hired internal team members, oversaw new hire orientation and training, and created new personnel files
§ Oversaw payroll and benefits logistics for all employees, processed new hires through the E- Verify system, and diffused employee relations issues SHERATON NASHVILLE DOWNTOWN, NASHVILLE, TN 2013-2014 Complex Director of Human Resources
§ Supported human resources operations for a large convention property which had over 470 rooms and over 320 exempt/non-exempt employees
§ Provided training to new staff members, managed the creation and maintenance of employee files, and educated staff members on internal standard operating procedures MARCO PEREZ
7946 East Dr. #303, North Bay Village, FL 33141 ~ 505-***-**** ~ *****.*****@*****.*** PROFESSIONAL EXPERIENCE CONTINUED:
SHERATON ALBUQUERQUE AIRPORT, ALBUQUERQUE, NM 2011-2013 Director of Human Resources
§ Coordinated human resources logistics within a hotel with 300 rooms which included managing employee benefits, payroll, and retirement plans
§ Worked closely with third-party Brokers in regard to benefit plans, oversaw the recruiting and screening of new staff members, and trained new hires
§ Designed and implemented innovative operational policies related to all human resources activities, completed new hire background checks, and oversaw leave administration
§ Performed compensation and market analysis within the region, conducted detailed job analysis, and processed unemployment claims
SELECT STAFFING, ALBUQUERQUE, NM 2009-2011
Human Resources Director
§ Led human resources functions within a successful staffing agency which included recruiting, hiring, training, and counseling staff members along with monitoring compliance with both federal and state regulations
§ Provided guidance to others regarding leave administration, disability programs, and health benefits and worked effectively with outside vendors
§ Implemented a successful background screening process for all new hires, monitored key human resources metrics, and managed information in a HRIS database MANPOWER, TIJUANA, MX 2004-2009
Human Resources Manager
§ Facilitated human resources tasks within a staffing agency environment which included recruiting and processing new temporary staff members along with maintaining positive rapport with both new and existing clients
§ Reviewed timesheets and processed employee payroll, maintained compliance with regulatory standards, and conducted detailed employee investigations
§ Played a lead role in designing and implementing internal policies and procedures related to safety, employee management, and disciplinary action EDUCATION & CERTIFICATIONS
MASTER’S IN BUSINESS ADMINISTRATION, HUMAN RESOURCES, NEW MEXICO HIGHLANDS UNIVERSITY BACHELOR’S IN HUMAN RESOURCES, UNIVERSIDAD AUTONOMA DE BAJA CALIFORNIA PROFESSIONAL IN HUMAN RESOURCES (PHR), HUMAN RESOURCES CERTIFICATION INSTITUTE STARWOOD/INTERCONTINENTAL HOTELS AND HILTON ADMINISTRATOR SERVICE CULTURE CHAMPION
Professional References
Beres Wall
Genreal Manger of Hilton Hotel
Charles Grier
General Manager of Crown Plaza
David Eisenbraun
General Manager of Sheraton Albuquerque
William Fletcher
General Manager of Sheraton Nashville
Alicia Wells
DOSM
Robert Murrell
Senior Vice President Florida Keys Bank
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