Nayeli Retana-Baeza

**** ******* ******, ******, ** 80207

303-***-****

ac5yrs@r.postjobfree.com

Finance Professional

Currently a Master of Science in Data Science 2021 candidate at Regis University looking to use my excellent communication skills, research background, data management, and customer services experience to further the Data Analytics field.

Highlights

Client service

Auditing of Financial Records

Project management

FINRA License: Series 6

Certifications: Excel, Word, PowerPoint

Creative problem solving

Reconciliation and cash management

Superior reporting and analysis skills

Training and team management experience

Excellent presentation skills

Mutual fund research and valuation

Mutual fund agreement review

Advanced: Access and Outlook

Languages: Spanish, English

Professional Profile

LT Trust Denver, CO December 2017 - Present

Account Services Manager

Consultative delivery of LT Trust Services, while exceeding established Service Level Agreements

Build and maintain strong relationships with million-dollar advisory firm, ForUsAll, and hundreds of smaller sponsors, advisors, TPAs

Monitor all plan administration functions such as Plan Amendments, Tax Reporting, and Compliance, while ensuring recordkeeping processes are executed with quality and accuracy

Train Advisors, Plan Sponsors, and/or TPA Partners on payroll submission, fund changes, loan and distribution processing, and compliance testing

Participate in Advisor/Client conference calls and/or meetings as needed

Analyze complex and sensitive inquiries while seeing them to their resolution

Ensure ongoing adherence to company polies and regulatory guidelines

Help streamline, develop and implement new departmental policies, workflows, and service enhancements

Effectively respond and accurately manage an average of 70-80 daily email requests and inquiries

Empower Retirement Greenwood Village, CO September 2014 – December 2017

Mutual Fund Revenue Specialist

Designated an average of 10 payments for profit sharing mutual funds and reconciling daily cash receipts

Produced, quality controlled, and distributed an average of 90-100 mutual fund fee invoices Investigated, verified and corrected mutual fund fee reconciliation reports

Audited mutual fund Service Agreements and prospectus’ to ensure correct fee setup

Generated and manipulated large accounting data to provide monthly and quarterly updates

Worked with Microsoft Access to create queries in order to extract data and generate reconciliation reports

Advanced level use of Microsoft Excel formulas to accurately and promptly allocate multi-million dollar payments

Evaluated and compiled backup information during internal and external audits

Account Researcher

Drove and researched an average of 40-50 incoming client service Account Requests for external clients

Analyzed and corrected seven daily control reports by identifying errors, reprocessing, and account for market fluctuation

Examined and cleared suspense accounts, and user acceptance testing for system enhancements and projects

Directed, aided, and trained coordinators with complex account requests

Traveled and trained external clients needing additional support with EASY and Prisms systems

Reviewed and applied IRS rules for correct taxation to minimum distribution request

Reported work load progress, data, work-flow, and employee advancement to management team

Account Coordinator

Processed and audited an average of 50 beneficiary withdrawal requests for 401K, 401A, 403B and 457 accounts

Handled complex withdrawals: liquidation of SDB and stock funds, in-kind requests, and reoccurring payments

Manually calculated required minimum distributions and distribution percentages for beneficiaries

Used various databases to resolve request questions and improve processing satisfaction

Completed additional tasks: system reports, special group processing

Account Administrator

Processed an average of 79 withdrawals daily from retirement funds (401k/a, 403, 457)

Managed withdrawals such as qualified domestic relation orders, rollovers, loans, and transfers

Manually calculated withdrawals to offset loans and provide a net payment to participants

Consistently met and surpassed productivity and accuracy goals

Applied tax regulations accordingly to all requests

Cigna Health Care Denver, CO October 2013 – September 2014

Eligibility Analyst

Utilized technical understanding of multiple systems (Citrix, Facets, Vector) to activate and terminate insurance

Negotiated and resolved eligibility issues with clients

Upheld state and federal compliance of multiple contracts (COBRA, ERISA, and PPACA)

Generated reports to identify and resolve enrollment discrepancies

Negotiated enrollment and termination plan dates with internal partners and/or external clients/vendors on

Created and uploaded mass enrollment conversions of individual participants for clients

Education, Awards, Scholarships

University of Denver: Daniels College of Business Denver, CO September 2009 – June 2013

BSBA: Finance Minors: Management, Spanish

2010-2011: Treasurer of Pi Lambda Chi Latina Sorority Incorporated, Epsilon Chapter

Universidad Nacional de Cuyo: Letras y Ciencias Políticas Argentina August 2010 – December 2010

Course Work: Studies in Contemporary Spanish Literature and Argentine Political Science

Recipient of:

Daniels Funds Full Ride Scholarship 2009

University of Denver Deans Scholarship

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