Manager Software

BYRON PLEASANTS

Richmond, VA

478-***-****

********@*****.***

SUMMARY OF QUALIFICATIONS

Knowledge of machines and tools, including their design, uses, repair, and maintenance

Knowledge of electronic equipment computer hardware and software ( Service Now, Site manager, Windows7, various disk wiping and software back up equipment)

Plan, coordinate, and implement network security measures.

Monitor network for security breaches(wire shark, Backtrack, and Kali Linux

Machine and PC Troubleshooting

Knowledge of software deployment

Computer migration (Windows7)

Experience with helping and providing users with computer issues

INTERNSHIP

WestRock – Richmond, VA July 2015 – September 2015

IT and Field Services Intern

Experience with completing tickets for computer issues and deploying software using Service Now software

Performed computer migrations of Windows7 on Dell and Lenovo laptops (Disk wiping, computer configuration, map drivers, back up and reset users hard drive on computers)

Moving and setting up users computer hardware

Troubleshoot various hardware and software problems for users

Setting up AVAYA phone systems using AVAYA Administrator and AVAYA Messaging Administrator software

WORK EXPERIECE

Direct Mail Solutions - Richmond, VA 2012- Current

Assistant Manager of Laser Dept

Daily use and operation of OCE’ Laser printers

Collect and inspect random samples during print runs to identify any necessary adjustments

Troubleshoot, adjust and repair laser printer machine according to the problem

Train new workers

Colortree, Inc. - Richmond, VA 2008-2012

Machine Tender / Adjuster

Cleaned ink fountains, plates, or printing unit cylinders when press runs were completed

Adjusted guide assemblies, forming bars and folding mechanisms according to specifications using hand tools

Earned silver status in assessment keys testing

Anchor Glass Container - Warner Robins, GA 2005-2008

Assembly/ Line Operator

Manipulated controls, levers, and valves to start pumps, auxiliary equipment, or conveyors

Adjust equipment positions, speeds, timing, and material flows

Observed conveyor operations and monitor lights, dials, and gauges in order to maintain specified operating levels and to detect equipment malfunctions

EDUCATION

ECPI University - Richmond, VA Current

Bachelor of Science in Computer and Information Sciences, Network Security

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