Walaa El Sayed Abdellatif Ali

*th of October city, Giza

010********

ac5yqu@r.postjobfree.com

Career Objective

Seeking a challenging position that enables me to utilize my communication, language & computer skills, fulfills my personal ambitions, and enhances my knowledge.

Educational Background

2012 BSC in accounting, Faculty of commerce, Cairo University.

Training & Self development

ICDL course and Certificate.

English course at New Horizons.

English course at SYE.

Boeing Scholarship Sponsored by AMIDEAST/Egypt and BOEING:

-180 hours of business English

-15 hours of computer skills

-18 hours of HR, Sales and Customer Services skills

Work Experience

Operations and Administration Officer, January 2016 - Current

Terre Des Hommes,

Psycho-Social Services and Training Institute, Egypt (PSTIC)

My tasks:

Manage the office premises and supervise office worker(s).

Respond to telephone and/or email as needed.

Manage all administrative and logistical tasks, as needed, by the staff and overall organization.

Assist in daily management of online databases.

Manage all PSTIC admin system.

Train all PSTIC teams & update them of any changes on the system.

Produce and update organization materials including contact lists, human resources databases etc.

Provide translation for correspondence, documents, reports, training materials, emails and other written materials in a timely manner and act as an emergency interpreter when needed.

Attend classes and provide administrative support when needed.

Responsible for documents filling.

Coordinate with the office workers to prepare for the weekly meeting.

Prepare all the needed materials & documents for the weekly training.

Prepare financial paperwork with PSTIC workers as required.

Assist in collection of loans.

Manage Monthly Report Data & Statistics.

Submit all monthly emergency statistics to the program manager.

Finalize and submit the final monthly, quarter and annual report to UNHCR.

Ensure that all PSTIC refugee workers have valid residency permission.

Create a new system for the housing team and manage it accordingly.

Monitoring all PSTIC team’s paperwork.

Organize activities and logistics for guests of the organization.

Prepare a monthly calendar for PSTIC staff internal and external meetings and supervision appointments.

Program Assistant, June 2015 - October 2015

AMIDEAST, Egypt

My Tasks:

Serve as first point of contact in the project office for visitors or calls.

Maintain up to date, clearly organized grant files containing all required documents.

Draft documents such as letters, reports, and invitations.

Conduct basic translation between Arabic and English as required, coordinating with external professional translators on more significant documents.

Arrange logistics for monthly stakeholder meetings and quarterly Technical Advisory Group meetings (invitations, location, refreshments, other).

Coordinate and make arrangements for staff travel in accordance with AMIDEAST and USAID travel policies.

Supervise car reservations for all the project employees.

Coordinate proper procurement of equipment, property, and services with AMIDEAST operations office.

Maintain inventory of all project equipment and property.

Enter monitoring and evaluation data into the database and conduct minutes of meeting for each staff meeting inside or outside AMIDEAST.

Manage the scheduling and use of project meeting needs.

Making camp arrangements for students and staff and supervise the students to the end of the camp.

Conduct interviews for HEI students in Ismailia and Cairo governments.

Responsible for the online application for the project and act as a first point of contact with AMIDEAST HQ about the application.

Make the Offline application for the project.

Download Student’s applications and essays and help in the filtration process and the correction of the essays.

Serve as first point of contact with the students in the scholarship processes.

Help HEI team in their tasks.

Customer Service Agent, February - May 2015

Al WASEET Journal,

My Tasks:

Answering phone Calls.

Follow up with the customers about their requests.

Handle customers’ complaints.

Receive and handle face to face customer requests and complaints.

Customer service agent, April 2013- March 2014

Exceed, Mobinil account

My tasks:

Answer all incoming calls.

Handling all the customers inquires about Mobinil services.

Handling all the customer complaints about the service.

Use the available tools to provide customers with information.

Send complaint requests to the complaints team.

Handle angry customers and taking the appropriate steps to solve their problems.

Help new agents to know about the calls process.

Attending sessions to know about any updates.

PR, October 2012- March 2013

MOIC, Model Organization of Islamic Conference

Make hall reservation for the conferences.

Giving lectures to students in schools and orphans.

Volunteer, June 2012- December 2012

Life makers:

Attending training courses about life makers.

Attending conferences in many places.

Volunteered in “fighting illiteracy” classes.

Languages Skills

Arabic: Mother tongue.

English: Excellent.

Computer Skills

Microsoft Office (2003-2007).

Browsing and surfing internet.

Personal Information

Date of Birth: January 21, 1992.

Marital Status: Married.

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