Administrative Assistant, manage calendars, plan an organise trips and

YASHNA ANAND

347-***-****; **********@*****.***; 6816 Bradley Blvd, Bethesda, MD, 20817

Experienced Hospitality and Administrative Professional

SKILLS and QUALIFICATIONS

Supervisory and training experience

Proficiency in MS Office (Access, Excel, Word, PowerPoint, Outlook,); Google Apps; Salesforce; PatientPlus; Opera, Zoom

Excellent interpersonal, professional, communication and written skills

Highly punctual and disciplined

Detail oriented and motivated

Ability to work independently and as a team

Ability to do multi-task efficiently and effectively

Fluent in English, Hindi and Punjabi

Learn new tasks and software programs easily

Strong customer service experience

Build strong internal/external working relationships

Analytic skills and strong organizational skills

Knowledge of healthcare and health insurance systems

Ability to understand company policies and procedures to resolve a variety of issues

Independent problem solver with the ability to make good decision

EXPERIENCE

Administrative Assistant

Rapidan Energy Group, Bethesda, MD 03/2018-present

Provide administrative assistance to the company president using Google Apps

Manage president’s travel schedule, review incoming emails for importance, respond to his emails, coordinate client meetings, maintain his daily calendar

Book all air fare, hotels and ground transportation according to established policies and procedures

Facilitate and organize webinars and conference/video calls using Zoom

Benefits Verification Specialist

AmeriSourceBergen (Kelly services- Contractor), Rockville, MD 10/2017-01/2018

Collected and reviewed all patient information needed to complete the benefit verification process through phone conversations with insurance companies

Input all patient insurance data into PatientPlus contact relationship management database

Verified patient specific benefits and accurately documented specifics for various payer plans including patient coverage, cost share, and access provider options according to Program specific SOPs

Validated pharmacy coverage and medical eligibility electronically

Identified plan restrictions and details on how to expedite patient access

Documented and initiated prior authorization process and claims appeals

Completed quality review of work as part of finalizing product

Report any reimbursement trends/delays to supervisor

Received recognition for excellent service directly from AmeriSourceBergen

Indian Passport Officer

Cox & Kings, Washington DC 03/2016-11/2016

Served customers seeking Indian passports in person, via phone, and mail applications

Provided assistance to customers for filling out their visa and passport applications

Processed visa and passport applications electronically

Communicated with Indian Embassy Officials regarding visa and passport requirements

Created MS Excel spreadsheets of daily revenue for tracking by application number

Tracked customer application emails using Salesforce

Customer Service Representative/ Industrial Trainee

Holiday Inn, Amritsar, India 12/2013-04/2014

Provided customer service to all guests and used upselling sales techniques to grow revenues

Used Opera software to book reservations and check in guests

Assisted the human resources department by conducting telephonic interviews, creating PowerPoint presentations for onboarding and for staff training

Responded to front desk request for housekeeping services and attended to guests issues and problems

Maintained a daily housekeeping reports and updating the room status on daily basis using Opera software

Provided guests with concierge services

Cashier/Sales Representative

Handa Crockery House, Amritsar, India 04/2010- 04/2012

Handled cash transactions

Assisted in retail sales and provided excellent customer service

Maintained accounts and ledger records in MS Excel

Helped in problem solving of customer complaints and concerns

Supervised and trained two cashiers

EDUCATION

Indira Gandhi National University, Institute of Hotel Management (IHM-B), Bangalore, India, Bachelors in Hospitality and Administration, 09/2011- 09/2015

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