Joshua J. Wright Epic Applications Coordinator

**** **** ****, ****** *******, GA 30127

Cell:678-***-****, ac5ypu@r.postjobfree.com

Technical Summary

Epic Systems: Certified Ambulatory (2017)

● Managed a team of three at a 97% success rate troubleshooting tickets for 2 different clients over 14+ months.

● Experienced in Tier 1 Support taking calls and supporting education based questions.

● Great at building within several master files and environments.

● Tier 2 support, skilled in troubleshooting tickets using administrator tools.

● Excellent at working with integrated teams, including testing, build and go-live rollout.

● Built several a mbulatory departments including FP, INT, ENT, and Infectious Disease.

● Great at building express lanes, smart tools, smart forms (LQF) and proc doc for automatic performable and chargeable EAP's.

● Supported Over 20 Go-lives.

● Trained Physicians in all roles.

● Support over 500+ Clinics in a team with builds and troubleshooting. Work Experience

Epic Applications Coordinator - Ambulatory

Anmed Health Medical Center – (Jan 2017 - Sept 2017)

• Implemented the optimization and use of E pic

• Identified break/fixes within reporting workbench reports

• Developed Test scripts and new E pic build to implement Case Requests and Procedure Pass workflows

• Utilized Data Courier to build, test and implement new flowsheets and smart tool build

• Assisted FTEs with any build they needed to alleviate their workload (specifically BPAs, Health Maintenance, Smart Tools, Preference list edits, Navigator issues) Epic Applications Coordinator - Ambulatory

Saint Luke’s Hospital – (Oct 2015 – Dec 2016)

• Served as an A pplication C oordinator for Epic Care Ambulatory and MyChart.

• Managed Mychart access to patients and troubleshooting of all related issues

• Supported the 2017 Epic Ambulatory upgrade.

• Built, tested, trained and supported multiple clinic implementations and moves

• Managed MyChart patient calls and concerns

• Ran all system utilities, imports, exports and routine maintenance

• Created tip sheets for Epic Help Desk to aide in troubleshooting Epic Applications Coordinator - Ambulatory

John Muir– (Jan 2017 -June 2017)

• Served as an A pplication C oordinator for Epic Care Ambulatory

• Developed Test scripts and new E pic build to implement Case Requests and Procedure Pass workflows

• Maintain current build and troubleshoot issues for clinical staff

• Implement upgrades; Implement new locations, provide support to Clinical Informatics team

• Work collaboratively with other applications to preserve the integrity of build and system

• Test and resolve ongoing issues and updates/upgrades. Epic Information Systems Analyst - HIM

Children’s Healthcare of Atlanta (2012-2014)

• Merged accounts as needed based on Hospital protocol

• S upported enterprise wide systems and information systems project objectives.

• Managed access from Medical Students to Physicians and all like staff.

• Bu ilt User accounts for new hires and revoked and or suspended access for current staff

• Used Service Now ticketing system with a minimum (3) day turnaround time. Training Roles

● Barnes Jewish Hospital, Certified Trainer;

At BJC, I developed scripts for Lesson plans based on ambulatory specialties. I worked hand in hand with the build analyst to cover various roles for ambulatory specialties. I trained Classes with 20 users. We trained 14,000 users in 5 months. I’ve trained Physicians and Nurses. January 2018 - June 2018.

● Arkansas’s Childrens Hospital, Certified Trainer (Ambulatory); At ACH, I designed Scripts and lesson plans for various specialties in the ambulatory setting. I trained classrooms with max of 20 students per class. I’ve also been training one on one in personalization Lab. August 2017 - November 2017.

● Children’s Healthcare of A t lanta, Credentialed Trainer(Ambulatory); At CHOA I was tasked with supporting the Epic 2017 Upgrade. While supporting staff with the new 2017 features, I was also creating lesson plans about the newer ways to operate in the 2017 version. I also did 1 on 1 training with the staff based on role in epic. The List included all provider types, Nurses, and clinical staff. June 2017- July 2017.

● Mission Health, A sheville, NC here I was a Cerner analyst documenting software changes and updates along with optimization requests. I trained newly hired physicians and nurses. I manned the eastern division of mission health consisting of two hospitals and seven clinics. October 2015 -May 2016.

● Huntington Hospital; Pasadena, California. At Huntington, I came on after a failed go-live from 2013. We came in and cleaned up the build, redesigned the workflow, and retrained the entire physician staff in a three-month time frame. Training consisted of 1 to 1 training, specialty training by group, classroom training, and a favorites fair where we built favorites for the physicians. We supported Power chart, FirstNet, SurgiNet, and Power works in the surrounding clinics. January 2014 – March 2014.

● Kaleida Health Systems; B uffalo, NY. At Kaleida Health I was a trainer training physicians in Cerner Power Chart Millennium at Children's Healthcare of Buffalo and Buffalo General Hospital. While there I supported Power chart, FirstNet, and SurgiNet. After the training, I stayed on to support the system as a team lead and resource on occasion. April 18, 2013 - July 15, 2013

● Baptist Healthcare System; At Baptist I was a classroom trainer in Cerner CPOE, Power chart, Power Note, Surginet, and FirstNet. I remained on site to later support the go-live. Montgomery, Alabama May 17 2012- July 18 2012 Education

Jackson High school c/o 2004

Western Governors University c/o 2018

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