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Quality assurance analyst

Location:
Johannesburg, Gauteng, South Africa
Salary:
R14 000
Posted:
June 21, 2018

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Resume:

CURRICULUM

VITAE

OF

ISAAC

SITHOLE

PERSONAL DETAILS

SURNAME : SITHOLE

FULL NAMES : SPHIWE ISAAC

DATE OF BIRTH : 27 March 1986

IDENTITY NUMBER : 860-***-**** 081

NATIONALITY : SOUTH AFRICAN

HOME LANGUAGE : ISIZULU

OTHER LAUNGUAGE : ENGLISH

SOUTH SOTHO

XHOSA

MARITAL STATUS : SINGLE

GENDER : MALE

HOME ADDRESS : 5th avenue 1401

crn London rd

Alexandra

2090

EMAIL ADDRESS : ac5yoz@r.postjobfree.com

ac5yoz@r.postjobfree.com

MOBILE NUMBER : 076-***-**** / 063-***-****

CRIMINAL RECORD : NONE

HEALTH : GOOD

Driver's License : Code C1

EDUCATIONAL QUALIFICATION

SCHOOL QUALIFICATION : SENIOR CERTIFICATE

INSTUSTUTION : ALEXANDER HIGH

SUBJECT PASSED : ZULU

ENGLISH

PHYSICAL SCIENCE

MATHEMATICS

BIOLOGY

HOME ECONOMICS

DATE : 2000 - 2005

QUALIFICATION : INTERNATIONAL CALL/CONTACT CENTRE AGENT

: WOLC (RANDBURG)

THE "I" INDIVIDUALS

ACCENT REDUCTION

SERVICE EXCELLENCE

COMPUTER BASED TRAINING

PERIOD : 3 MONTHS

INSTITUTION : RENNIES HOUSE (BRAAMFONTEIN)

QUALIFICATIONS FRAUD & COUNTERFEIT CERTIFICATE

BAKING PRODUCT & SERVICES CERTIFICATE

IMPORTS & EXPORTS CERTIFICATE

INTERNATIONAL TRADE CERTIFICATE

FOREIGN INTERNATIONAL CERTIFICATE

FIRE FIGHTING CERTIFICATE

PERIOD : 3 YEARS

WORK EXPERIENCE

COMPANY : SSS WHOLESALER

POSITION : STOCK CONTROL

ASSIST COSTOMER

PERIOD : 2002 - 2004(part time)

REASON FOR LEAVING : COMPANY LIQUIDATED

COMPANY : BREAD BASKET (VILLAGE WALK)

POSITION : PROFFESSIONAL BAKER

PERIOD : 2006 - 2007

REASON FOR LEAVING : COMPANY LIQUIDATED

COMPANY : MASTERCURRENCY FOREIGN EXCHANGE

POSITION : JUNIOR CONSULTANT

DUTIES : BUY & SELL FOREIGN EXHANGE

DEPOSITS & WITHDRAW CASH

OPENING AN ACCOUNT

TRAVELLING CHEQUES

WORLD CURRENCY CARD

TELEGRAPHIC TRANSFER

MONEY TRANSFERRED WESTERN UNION

TRAVELL INSURANCE PERIOD : 2008 - 2010

REASON FOR LEAVING : TRANSFERRED TO BIDVESTBANK

COMPANY : BIDVESTBANK (ORTAMBO AIRPORT)

POSITION : INTERMEDIATE CONSULTANT

DUTIES : BUY & SELL FOREIGN EXHANGE

DEPOSITS & WITHDRAW CASH

OPENING AN ACCOUNT

TRAVELLING CHEAQUES

WOLRD CURRENCY CARD

TELLEGRAPHIC TRANSFER

WESTERN UNOIN

MONEYGRAM

TRAVELLING INSURANCE

IMPORT & EXPORTS

HANDLING LARGE AMOUNT

DICTATE FRAUDS & COUNTERFEIT

REMITTANCE TO BULK

PERIOD : 2008 – 2014

COMPANY : BAYPORT FINANCIAL SERVICES (BRANCH)

POSITION : SALES AGENT

DUTIES : OFFERING LOANS

PERSONAL LOANS (SHORT & LONG TERM)

HOME LOANS

EDUCATIONAL LOANS

LIFE INSURANCE

PERIOD : 2015 – 2016

TRANSFERRED TO HEAD OFFICE

COMPANY : BAYPORT FINANCIAL SERVICES (HEAD OFFICE)

POSITION : QUALITY ASSURANCE ANALYST

DUTIES : MONITOR PHONE CALLS

DEA’S APPROVAL

ISSUE NON CONFORMANCE

EVALUATE CALLS

RELOAD LEADS

ENSURE AGENTS FOLLOWING PROTOCOLS

PROVIDE COACHING

PROVIDE MANAGEMENT WITH FINDING

SET UP MEETING WITH AGENT

FACILIITATE CALL CALIBIATION SESSION

VALIDATE REWORKED APPLICATIONS

PREPARE QUALITY REPORT & PROVIDE TEANDS

ASSESS ROADCOVER DAILY SALES CALLS

MAG TAPE ROAD COVER DAILY SALES CALLS

RELOAD ROAD COVER DAILY SALES CALLS

PERIOD : 2015 – CURRENLY

REFERENCE

COMPANY : MASTERCURRENCY FOREIGN EXCHANGE

CONTACT PERSON : CHRIS MOTSISI

POSITION : OPERATE MANAGER

CONTACT NUMBER : (011) 390 - 2725 /076-***-****

COMPANY : SSS WHOLESALER

CONTACT PERSON : NOMVULA NTULI

POSITION : MANAGER

CONTACT NUMBER : 076-****-***

COMPANY : BREAD BASKET

CONTACT PEROSN : NINO

POSITION : BRANCH MANAGER

CONTACT NUMBER : (011) 883 – 9886

COMPANY : BIDVESTBANK CONTACT PERSON : NTENDE MASONDE

POSITION : MANAGER

CONTACT NUMBER : (011) 390 - 1040 / 084-***-****

COMPANY : BAYPORT FINANCIAL SERVICES

CONTACT PERSON : RACHEL

POSITION : BRANCH MANAGER

CONTACT NUMBER : (011) 887 – 2466 / 071-***-****

CONTACT PERSON : PATRICIA MASHANDA

POSITION : HUMAN RESOURCES CONTACT NUMBER : 086 146 456 / 086-****-***



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