Quality assurance analyst
Resume:
CURRICULUM
VITAE
OF
ISAAC
SITHOLE
PERSONAL DETAILS
SURNAME : SITHOLE
FULL NAMES : SPHIWE ISAAC
DATE OF BIRTH : 27 March 1986
IDENTITY NUMBER : 860-***-**** 081
NATIONALITY : SOUTH AFRICAN
HOME LANGUAGE : ISIZULU
OTHER LAUNGUAGE : ENGLISH
SOUTH SOTHO
XHOSA
MARITAL STATUS : SINGLE
GENDER : MALE
HOME ADDRESS : 5th avenue 1401
crn London rd
Alexandra
2090
EMAIL ADDRESS : *********@*****.***
******.*******@*******.**.**
MOBILE NUMBER : 076-***-**** / 063-***-****
CRIMINAL RECORD : NONE
HEALTH : GOOD
Driver's License : Code C1
EDUCATIONAL QUALIFICATION
SCHOOL QUALIFICATION : SENIOR CERTIFICATE
INSTUSTUTION : ALEXANDER HIGH
SUBJECT PASSED : ZULU
ENGLISH
PHYSICAL SCIENCE
MATHEMATICS
BIOLOGY
HOME ECONOMICS
DATE : 2000 - 2005
QUALIFICATION : INTERNATIONAL CALL/CONTACT CENTRE AGENT
: WOLC (RANDBURG)
THE "I" INDIVIDUALS
ACCENT REDUCTION
SERVICE EXCELLENCE
COMPUTER BASED TRAINING
PERIOD : 3 MONTHS
INSTITUTION : RENNIES HOUSE (BRAAMFONTEIN)
QUALIFICATIONS FRAUD & COUNTERFEIT CERTIFICATE
BAKING PRODUCT & SERVICES CERTIFICATE
IMPORTS & EXPORTS CERTIFICATE
INTERNATIONAL TRADE CERTIFICATE
FOREIGN INTERNATIONAL CERTIFICATE
FIRE FIGHTING CERTIFICATE
PERIOD : 3 YEARS
WORK EXPERIENCE
COMPANY : SSS WHOLESALER
POSITION : STOCK CONTROL
ASSIST COSTOMER
PERIOD : 2002 - 2004(part time)
REASON FOR LEAVING : COMPANY LIQUIDATED
COMPANY : BREAD BASKET (VILLAGE WALK)
POSITION : PROFFESSIONAL BAKER
PERIOD : 2006 - 2007
REASON FOR LEAVING : COMPANY LIQUIDATED
COMPANY : MASTERCURRENCY FOREIGN EXCHANGE
POSITION : JUNIOR CONSULTANT
DUTIES : BUY & SELL FOREIGN EXHANGE
DEPOSITS & WITHDRAW CASH
OPENING AN ACCOUNT
TRAVELLING CHEQUES
WORLD CURRENCY CARD
TELEGRAPHIC TRANSFER
MONEY TRANSFERRED WESTERN UNION
TRAVELL INSURANCE PERIOD : 2008 - 2010
REASON FOR LEAVING : TRANSFERRED TO BIDVESTBANK
COMPANY : BIDVESTBANK (ORTAMBO AIRPORT)
POSITION : INTERMEDIATE CONSULTANT
DUTIES : BUY & SELL FOREIGN EXHANGE
DEPOSITS & WITHDRAW CASH
OPENING AN ACCOUNT
TRAVELLING CHEAQUES
WOLRD CURRENCY CARD
TELLEGRAPHIC TRANSFER
WESTERN UNOIN
MONEYGRAM
TRAVELLING INSURANCE
IMPORT & EXPORTS
HANDLING LARGE AMOUNT
DICTATE FRAUDS & COUNTERFEIT
REMITTANCE TO BULK
PERIOD : 2008 – 2014
COMPANY : BAYPORT FINANCIAL SERVICES (BRANCH)
POSITION : SALES AGENT
DUTIES : OFFERING LOANS
PERSONAL LOANS (SHORT & LONG TERM)
HOME LOANS
EDUCATIONAL LOANS
LIFE INSURANCE
PERIOD : 2015 – 2016
TRANSFERRED TO HEAD OFFICE
COMPANY : BAYPORT FINANCIAL SERVICES (HEAD OFFICE)
POSITION : QUALITY ASSURANCE ANALYST
DUTIES : MONITOR PHONE CALLS
DEA’S APPROVAL
ISSUE NON CONFORMANCE
EVALUATE CALLS
RELOAD LEADS
ENSURE AGENTS FOLLOWING PROTOCOLS
PROVIDE COACHING
PROVIDE MANAGEMENT WITH FINDING
SET UP MEETING WITH AGENT
FACILIITATE CALL CALIBIATION SESSION
VALIDATE REWORKED APPLICATIONS
PREPARE QUALITY REPORT & PROVIDE TEANDS
ASSESS ROADCOVER DAILY SALES CALLS
MAG TAPE ROAD COVER DAILY SALES CALLS
RELOAD ROAD COVER DAILY SALES CALLS
PERIOD : 2015 – CURRENLY
REFERENCE
COMPANY : MASTERCURRENCY FOREIGN EXCHANGE
CONTACT PERSON : CHRIS MOTSISI
POSITION : OPERATE MANAGER
CONTACT NUMBER : (011) 390 - 2725 /076-***-****
COMPANY : SSS WHOLESALER
CONTACT PERSON : NOMVULA NTULI
POSITION : MANAGER
CONTACT NUMBER : 076-****-***
COMPANY : BREAD BASKET
CONTACT PEROSN : NINO
POSITION : BRANCH MANAGER
CONTACT NUMBER : (011) 883 – 9886
COMPANY : BIDVESTBANK CONTACT PERSON : NTENDE MASONDE
POSITION : MANAGER
CONTACT NUMBER : (011) 390 - 1040 / 084-***-****
COMPANY : BAYPORT FINANCIAL SERVICES
CONTACT PERSON : RACHEL
POSITION : BRANCH MANAGER
CONTACT NUMBER : (011) 887 – 2466 / 071-***-****
CONTACT PERSON : PATRICIA MASHANDA
POSITION : HUMAN RESOURCES CONTACT NUMBER : 086 146 456 / 086-****-***
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