Software Engineer Sales

KUHU GUPTA

*** * ********, *** *** • Champaign, IL 61820 • 412-***-**** • ******@********.*** • www.linkedin.com/in/KuhuGupta EDUCATION

UNIVERSITY OF ILLINOIS Urbana-Champaign, IL

MBA, Strategy and Finance May 2018

VP, MBA DIVERSITY ASSOCIATION

VIT UNIVERSITY Vellore, India

Bachelor of Technology, Bioinformatics May 2013

COMPETENCIES

Project Management: Agile Methodologies, Risk Planning and Management, Integration Management, Project Control, Process Improvement

Software: QlikView, SQL, SAS, Tableau, R, Salesforce, Advanced Excel, Access, PYTHON, PERL, TOAD, C, C++ Research papers: ‘Management and marketing of bioinformatics tools’ in Blue Ocean Research Journal, 2013 EXPERIENCE

Cigna Global Health Wilmington, DE

Financial Development Program, Summer Associate May 2017 to August 2017

• Redesigned fraud detection policies for claims processing to include potential cases of Fraud, Waste and Abuse and increased savings by 25%

• Analyzed data to identify trends in narcotics consumption and redefined regulations for opioid epidemic control

• Led the team to build an automated process to calculate threshold value for each client country using statistic formulae based on census data, currency, and GDP of the country increasing savings by 43%

• Designed a mapping solution for cross-referencing multiple contracts for multiple clients to enable easy lookup and understanding of different policies increasing operations efficiency by 30% Illinois MBA Consulting Champaign, IL

Strategy Consultant August 2016 to Present

• Reengineered the process and organizational structure for a China based medical implant company to align with the 2-invoice system effectively and increase the profitability by 23%

• Designed and implemented process improvement solutions using IoT technology to double the storage and delivery efficiency of the current warehousing systems of the company

• Implemented a go to market strategy and provided pro forma profits and sales for a new Third Wave coffee shop based on market research, surveys, and focus groups, improving daily sales by 15.5%

• Analyzed customer level financials for a student-run consulting, to identify customer concentration in the retail sector; suggested strategies to diversify income streams by new customer acquisition as well as functional and geographic expansion.

JP Morgan Chase and Company Mumbai, India

Strategic Business Analyst January 2016 to August 2016

• Automated the process of daily credit card fraud reports generation, reducing man hours by 25%

• Analyzed the incoming calls for the fraud center and designed IVR triggers and structures to reduce call center volumes by 50%

• Implemented a platform to provide immediate resolutions to the high priority tasks to increase customer satisfaction by 18.7%

netCustomer India New Delhi, India

Systems Analyst January 2015 to December 2015

• Led a 15-member team to successfully handle administrative issues, risk, and incident management processes for client in the IT sector

• Conceived and implemented innovative process streamlining solutions to reduce call time by 50% and achieved higher customer satisfaction score with substantial increase of 25%

• Identified savings of approx. $1 Million for a new client product, by avoiding the call center cost and redirecting calls associated into the existing setup

Accenture Bangalore, India

Software Engineer May 2013 to December 2014

• Expanded the functionality of the software to produce client ready material, thereby increasing utility to the client and subscription value of the software by 50%

• Created methodologies for automating the support process in order to reduce workforce and turnaround time by 20%

• Led the team for ‘Great Place to Work’(GPTW), 2013-2014 and helped increase GPTW ranking by 3 positions

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