D e n i s e K r e u te r, R N, M S N /Ed ac5ynj@r.postjobfree.com

**** *. **** *****, ******* IL 60615 815-***-****

OBJECTIVE:

Dedicated RN Leader seeks a challenging role to guide and lead healthcare teams in a way that would encourage them to provide excellent customer services, with the highest level of quality

EXPERIENCE:

Next Level Health Partners, LLC November, 2017 to Present

Interim Director of Quality

Responsible for planning, coordination, control, and continuous improvement of processes and methods to ensure conformance to internal and external quality standards

Directs quality assurance and compliance functions

Aligns with executive team on setting realistic goals with resources presented

Fully accountable to results of department: Goal Completion

Responsible for all aspects of Quality Performance,Quality Workplan and all other applicable documents/programs

Review vendor supplied data and quality records for conformance and good documentation

Gather, analyze and manage quality related data

HEDIS Manager December, 2016 to November, 2017

Developed HEDIS program for start-up Medicaid Managed Care company

Provided HEDIS training to employees responsible for abstraction of member data from medical records

Provided orientation of Quality department to new-hired employees with health care responsibilities

Direct and oversee member engagement and care coordination opportunities to enhance quality outcomes

HCSC / Blue Cross Blue Shield of Illinois March, 1999 – August, 2002

/October, 2015 – December, 2016

Unit Manager, Quality Improvement (October, 2015 – Present)

Preparation of teaching/learning documents and sessions to instruct Nurses in the role of Quality Management Specialist and Independent Practitioner Associations for HEDIS data collection

Prepare documents necessary for ongoing accreditation

Writes Quality Improvement Committee meeting minutes following and meeting NCQA

Supports Senior Manager of Quality and provide coverage during absence

D e n i s e K r e u te r, R N, M S N / Ed

RN Supervisor, Case Management (March, 1999 – August, 2002)

Executed assessments of member/subscriber/patient needs whereby, guiding and directing them to care alternatives and to community resources within their benefit plan

Adaptability to new work-process and quick learning led to the promotion to Case Management Supervisor

Developed work-flow processes and policies

Provided required education to nursing department

Attended to newly identified concerns and work flow processes and provided timely follow up

Interviewed potential new employees for the role of Nurse Case Manager

Adventist Hinsdale Hospital June, 2015 – November, 2015

Regional Float Nurse

Floated between four hospitals and provided nursing care, as well as any necessary patient education to patients and family members of patients in Med/Surg, Medical ICU patients and Pediatric ICU.

Regency Hospital Company March, 2013 – June, 2015

Chief Nursing Officer

Provided education, supervision, and leadership to effectively and efficiently deliver and meet quality patient outcomes

Worked closely with Case Management department to move patients along the health care continuum to the most appropriate setting

Ensured that beds were available for incoming patients and that patients were discharged in a timely fashion to ensure proper utilization of resources

Directed recruitment and retention of staff and coached employees for success, providing discipline as necessary

Expertise in driving efficiency and productivity of required department processes

Implementation and oversight of 18-unitTelemetry surveillance system

Collaboration and oversight of EMR installation and implementation

Exceptional capacity to multi-task; manage numerous, often competing priorities with ease while fostering provision of excellent patient care

Decreased central line utilization by 75% in one hospital and 93% in another, and Foley catheter use from 6 to 1 PPD

Successfully coordinated and refined processes and practices and holds high standards, leading to full Joint Commission accreditation

Maintained fiscal management of resources for two hospitals with a combined budget of 425 million

D e n i s e K r e u te r, R N, M S N / Ed

Kindred Hospital 2009 - 2013

Nurse Manager / Interim Chief Nursing Officer (Chicago Central, December, 2010 – February, 2013)

Directed strategic initiatives to achieve quality goals and outcomes

Provided overall direction and supervision of patient care activities and nursing personnel; worked closely with Case Management department to move patients along the health care continuum to the most appropriate setting

Speak with patients and family members regarding the benefits they have and educate them on the type of coverage available to ensure successful transitional care coordination

Ensure that beds are available for incoming pts and that patients are discharged in a timely fashion to ensure proper utilization of resources

Provided interpretation of hospital policies to assure that patient needs are met and implemented the Standards of Nursing Practice as it related to all nursing care areas and functions

Assisted in providing education to clinical staff as needed to achieve competency, compliance and quality

Worked with staff to improve performance by coaching for success and/or coaching for improvement

Engaged staff to abide by and perform while following required policy and performance changes

Encouraged staff development by establishing and maintaining an environment that supports accountability and autonomy

Director of Education (Northlake, April, 2009 – December, 2010)

Directed and facilitated education to clinical staff based on needs identified through Internal Quality Council, management, and direct observation of staff

Conducted interviews; facilitated new hire orientation/education

Provided monthly BLS renewal classes

Enforced clinical behaviors and practice and counseled nursing staff in areas as they related to improvement as well as success

Provided education for staff development to improve patient care, customer satisfaction and to achieve quality outcomes

American Home Health December, 2006 – July, 2008

Nursing Supervisor

Supervised clients and nursing assignments

Developed organizational policies and provided training to meet competency of nursing skills as necessary to complete assignments

Assured competency of nursing skills through the identification of learning needs

D e n i s e K r e u te r, R N, M S N / Ed

Central DuPage Hospital April, 2003 – October, 2006

RN Charge Nurse

Provided clinical leadership for new and seasoned staff nurses as Charge Nurse

Upheld all leadership responsibilities as Interim Manager

Monitored and maintained fiscal budget

Participated in the ongoing monitoring of department and unit processes to ensure that nursing and organization standards were followed

Served as a resource and support person for nursing and ancillary staff to assure that patient needs are met

Provided education for and monitoring of staff to ensure compliance with hospital, department, and regulatory agency policies and guidelines for safe practice

OSF St. Anthony Medical Center September, 2002 – April, 2003

Staff RN, ER

Provided care to all patients in need of emergency medical services utilizing critical thinking and implementation of appropriate nursing interventions

Advocate Christ Hospital and Medical Center May, 1989 – March, 1999

Staff RN, MICU, NICU and PICU

Provided nursing care to patients the medical intensive care unit for one year

Quickly made a part of the hospital Code-blue team

Performed as relief charge nurse and preceptor while in the Neonatal Intensive Care Unit

Gained advanced training and certification to provide care to neonates requiring Extracorporeal Membrane Oxygenation (ECMO)

Inserted Peripherally Inserted Central Catheters (PICCs) to neonates as care necessitated

Provided bedside nursing care to all children hospitalized in the Pediatric Intensive Care unit, particularly those who were critically ill

As transport nurse, responsible for maintaining stability of the pediatric patient during the transport process, from the point of the referring hospital

Functioned in the role of relief charge nurse and was a chosen mentor for new registered nurses

D e n i s e K r e u te r, R N, M S N / Ed

FACULTY EDUCATOR EXPERIENCE:

University of Phoenix July, 2009 – August, 2012

Online Instructor / Facilitator

Implemented the University's philosophy, curriculum and course objectives through online teaching

Assumed responsibility for all autonomous aspects of individual teaching

Evaluated and provided documented feedback to students on performance based on completion of course objectives

Served as a positive professional role model for students, assisting in their professional/social development through online communication

Served as role model for other faculty and staff in the areas of customer service, collaboration, communication, excellence and general professionalism

Developed course syllabus while using the Course Design Guide provided by the University

Shared practitioner perspectives to facilitate learning by integrating current research and/or events beyond the required assignments

Americare Institute July, 2008 – August, 2009

Lead Faculty -Pediatrics

Lead Professor for Pediatric coursework and clinical rotations

Lead Professor for Role Transition coursework that included theory and clinical rotations

Assisted Faculty with Nursing Fundamental skill lab training/testing

Active participant in the initial development of the Associate Degree Nursing Program.

Developed IV Therapy course

Waubonsee Community College August, 2006 – May, 2007

Adjunct Faculty

Clinical instructor for students enrolled in the Associate Degree Nursing program

Monitored and facilitated students in the capacity of a student nurse, whereby direction, support, guidance and learning opportunities were offered to aid the student in learning to provide patient care

Joliet Jr. College August, 2006 – May, 2007

Adjunct Faculty

Provided fundamental nursing instruction to students entering the nursing program through classroom lectures, and clinical skills lab

D e n i s e K r e u te r, R N, M S N / Ed

EDUCATION:

University of Phoenix (Online Program)

Masters of Science (MSN) in Nursing and Healthcare Education, 2006

University of Phoenix (Online Program) Bachelor of Science (BSN) in Nursing, 2004

South Suburban College

Associates Degree (ADN) in Nursing, 1988

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