Data Analyst

JEFFREY A. FLETCHER *

Jeffrey A. Fletcher, Ph.D., M.P.A.

*** ** ******* **., ******, IA 50023 (C) 952 – 240 – 5674 *******.*********@*****.*** Data analyst with 6+ years of professional work experience – I have expertise and skills in data analytics, research analysis and reporting, applied statistics, project management, and more. Ready for the next challenge and to advance my professional career. PROFESSIONAL EXPERIENCE

Revenue Cycle Data Analyst

PurFoods, LLC, 01/2018 – 06/2018

Oversaw all reporting for the Revenue Cycle and worked closely with leadership to increase effectiveness and meet company initiatives

Turned raw data into value-added information and reports that will improve cost, throughput, front-end and revenue cycle/billing efficiencies. Developed standard scorecards and KPI’s for performance management and incentive programs

Developed ROI models and tracked results for process changes Collaborated on internal database design improvements for better reporting functionality Undergraduate Programs Coordinator & Data Analyst

College of Human Sciences, Iowa State University, 02/2013 – 01/2018 Relentlessly improved data collection management, processes, and statistical analyses by creating sophisticated spreadsheets and used statistical packages for troubleshooting problems, generating reports, and producing stable solutions Lead research projects and initiatives, e.g., institutional research, market research, strategic planning, policy strategies, and more

Fashioned new ways to streamline departmental processes and operations: Scholarships

($200K per year), student placement, curriculum plans, outcomes assessments, course fees and catalog updates, and web page information and forms Graduate Teaching Assistant

Political Science Department, Iowa State University, 01/2011 – 12/2012 Invented unique spreadsheets and surveys to manage and organize courses, while ensuring that student questions and/or concerns were resolved in an expedient and prompt manner Supervised a team of undergraduate teaching assistants, and ensured the development of their professional skills

JEFFREY A. FLETCHER 2

City Manager Intern

City of Eden Prairie, Minnesota, 08/2010 – 12/2010 Created innovative PivotTables and PivotCharts for dissemination across multiple mediums to share information in production of policy briefs and reports Organized the enhancement of a variety of administrative tasks and operations by creating different approaches and fresh ideas depending on context and situation SKILLS

Professional Skills

Program evaluation

Org. theory & development

Program development

Speaking & Presenting

Quantitative methods

Data visualization

Technology Skills

Program analysis

Statistical methods

Research analysis

Research reporting

Policy development

Research design

Qualitative methods

Strategic planning

Financial Analytics

Data mining

Data Analytics

Strategy/risk analysis

Data management

Financial Reporting

Mixed methods research

SQL

SPSS

SAS

STATA

Tableau

PivotTables

PivotCharts

MS Office Suite

(Excel, PPT, Word, Access)

Power BI

IBM Cognos

R / R Studio

Qualtrics

Salesforce

Google Analytics

EDUCATION

Iowa State University, Ames, Iowa

Ph.D., Education (2016)

Dissertation: “A study on the impact of funding on state-level community college governance systems”

Research focus: Investigating and improving higher education finance, governance, research, policy, and practice.

M.P.A. (2012)

Thesis: Lean Six Sigma and Local Government

Graduate Certificate of Public Management & Policy (2012) Winona State University, Winona, Minnesota

B.A., Political Science

Minor(s): Economics and Philosophy

Magna Cum Laude

PUBLICATIONS

Peer-review publications: https://scholar.google.com/citations?hl=en&user=zRT9excAAAAJ

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