Customer Service Sales

Bonnie Pariseau

*** ******* ****, ******** *****, SC 29576

Home: 843-***-**** – Cell: 203-***-**** – b *******@***.*** Professional Summary_ I am a result driven individual with a proven track record in customer service and sales. Accomplished in workflow optimization technique implementation which increase productivity, reduce labor and maintain business integrity and quality of service. I pride myself in making my customers smile with each and every call or interaction that I have with them.

Skills_

● Team leadership

● Policy and procedure modification

● Contract negotiations

● Relationship building

● Payroll and budgeting

● Account reconciliation

Work History_ 2010 to 2012 Remote Customer Service Agent

West Corporation – O maha, NE

As a remote agent I work independently. Self-motivated, and worked with minimal supervision answering customer concerns and took orders for TV commercials and as seen on TV products, as well as answering calls for insurance buys. Escalated calls when necessary. Experienced in TTY. 2006 to 2010 Owner/Operator

I GOTTA GO Dog Waste Removal LLC – D anbury CT

Managed all aspects of the business and day-to-day operations. Including, financial reporting, quarterly tax reporting, P&L, routing, customer management, state licensing, collections, sales projections, commercial and residential sales, and quality control audits. Grew a new business from the ground up, increasing sales by 20% year-over-year. 1999 to 2005 Office Manager/Commercial Sales Rep.

TruGreen ChemLawn – M arlboro, NY / Danbury CT

● Provided the highest level of customer service for high profile accounts in the New York and Connecticut area.

● Increased commercial new sales by $100,000.00 in less than six months. Renewed $80,000.00 in base customers.

● Provided quarterly and annual budgeting for a 3.5-million-dollar branch. Staffed and trained all front office employees/ new hires for customer support.

● Attained Yellow Belt in Six Sigma by implementing new training programs and helped in the development of new customer retention programs within the company.

● Compiled daily, weekly, monthly, and annual reporting for the regional office.

● Handled all accounts payable / receivable for the branch.

● Planned all branch functions including employee recognition award ceremonies. 1995 to 1996 Front Desk Night Auditor

Best Western The Springs Motor Inn – L anesboro, MA

● Accounts receivable

● Reservation Coordinator

● End of night financial reporting

● Customer liaison

1994 to 1995 Floor Manager

Big Future Interactive Learning Center – T own & Country, MO

● Supervised a staff of 130

● Comprised all floor schedules and daily zone charts.

● Customer relations/parties

● Moderate exhibit (computer) repair.

1994 to 1995 Property Manager

Professional Equities – C layton, MO

● Accounts receivable/ payable

● Annual budgeting, vendor contracting, supervision of maintenance and grounds crews.

● Credit checks, evictions, and resident relations.

● All leasing agreements.

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