Computer Hardware & Network Specialist
Resume:
Curriculum Vitae
Chris Van Rheede
Van Oudtshoorn
PERSONAL INFORMATION
Full Name
Christiaan Hendrik Van Rheede Van Oudtshoorn
Address
Verster Park
Bronkhorstspruit
1020 Gauteng.
South Africa
Telephone
***********@*******.***
Availability
Immediately
Nationality
South African Citizen
PROFILE
Senior I.T. specialist with over 20 years international technical and project leading experience. Skilled at setting up and maintaining a variety of servers: Microsoft Exchange, SQL, File and print servers, radius and Web servers. Build and service Computer hardware and Laptops. Demonstrates a strong understanding of business needs and successfully meets business objectives by implementing technical solutions. Ensures continuous quality improvements without disruption of service. A positive team player with determination, troubleshooting ability and attention to detail. Experienced in manual writing, Software testing and training new users. Extensive tier 3 Help Desk Experience Understands and value the importance of healthy, happy Customer relationships because I was self-employed. Mature self-motivated person that work with minimum supervising as well a positive team leader that can bring people of different cultures together. Comfortable to travel internationally across Canada and US and South Africa for Network maintenance.
LinkedIn Profile
http://www.linkedin.com/in/chris-van-rheede-van-oudtshoorn
SYSTEM EXPERIENCE
HARDWARE
IBM PC and compatibles
HP Compaq Servers and Workstations
Dell Systems
Laptops, Printers, Modems, Switches, Routers.
SOFTWARE
Server Operating systems – Windows NT 4.0 / 2000 / 2003 / 2008 / 2012
Workstation O/S – Windows NT / 2000 / XP / Vista / Windows 7, 8.0, 8.1 and 10.
Local area networks – NetWare 3, NetWare 4.x, Netware 5.x and Windows NT, 2000, 2003, 2008, 2012, Active directory
MS Office Suite, Internet Explorer, Exchange and Novel’s GroupWise, Sage Pastel Partner & Xpress. MySQL, PCAnywhere, TeamViewer, VNC, Terminal Services, Remote Desktop, Dynamic DNS, QuickBooks, HTML5 and CSS
PROFESSIONAL DEVELOPMENT
Cisco ICND1 course Certification Jan 2011
Project Management Course Certification 2002
AMA Canadian Management Centre Management Course 10 Nov 2000
Novell Master CNE Connectivity Certification 17 Feb 200
Novell Security Management with Border Management Enterprise Edition Feb 2000
Novell Certified Engineer 2 Feb.2000
Novell certified Administrator 2 Feb 2000
Novell Netware 4.11 Netware 5 Update Certification 2 Feb 2000
Novell Master CNE Messaging 13 May 1999
Novell Group Wise Net Access and Connectivity Certification 2 Dec 1998
Netfinity IBM Professional Server Specialist Certification 16 July 1998
Novell Building Intranets with Intranet Ware Certification 18 Dec 1997
Novell Building Intranets with Intranet Ware Certification Oct 1997
Novell Network Management using Manage Wise Certification Sept 1997
Novell Group Wise V5.1 Advanced Administration Sept 1997
IBM PC Authorized Service Training Couse Certification 30 Aug 1997
Novell ACC PAC Supervisor Certification 30 Aug.1996
Novell Group Wise 5 Administrator Certification 15 Sept 1997
Novell Authorized CNE Netware 3 Certification 3 Jul 1996
Novell TCP/IP Service Netware and TCP/IP Transport Certification 3 Jul.199
Novell Netware 3.1 to 4.1 Updated Rev 1.02 Certification 14 June 1996
Novell Networking Technologies Certification 22 May 1996
Novell Netware Service and Support Certification 3 May 1996
Novell Certified Netware 4.1 Administration Rev 1.01 Certification 28 Mar. 1996
Novell Netware 3.1X Installation and C Cisco ICND1 course Certification Jan 2011
Configuration Certification 22 Mar. 1996
Novell Netware Advanced 3.1X Administration Rev1.01 Certification 12 Mar. 1996
Certified Novell Administrator Certification 23 Feb. 1996
A+ Service Technician Certification Examination with specialty in the Microsoft and DOS environments 8 Feb. 1996
Infotech Diploma Novell Software 11 June 1990
HIGHLIGHTS OF QUALIFICATIONS
InfoTech Diploma Novell Software 11 June 1990
A+
Novell Certified Network Administrator (CNA).
Novell Certified Network Engineer (CNE).
Novell Master CNE Communications. (Networking and TCP/IP)
Novell Master CNE GroupWise. (E-mail system).
Microsoft Active directory.
Microsoft Exchange.
Project management.
Cisco ICND1
I.T Experience
Practical experience working in both Novell and Microsoft Networking environments internationally.
Extensive International experience in server and PC hardware diagnostics and repairs
Installed several Network cabling systems with documentation internationally.
PC installations and maintenance plans.
Backup and disaster recovery was one of the more extensive projects.
Extensive experience in software development and testing procedures.
Led the team and managed all IT initiatives, as the Senior Technician for the Centre of Excellence (COE). Controlled change management and policies regarding servers and services offered from the Facility Manager in Atlanta USA. The international centralization of services was the primary focus.
Implemented a new intranet at Comark Canada, working with T4G consultants and using Microsoft SharePoint to build the web site.
Trained people in a one-to-one setting internationally as well as in a classroom environment.
CAREER HISTORY
SPT COMPUTERS SOUTH AFRICA 2014 - 2015
Responsible for Remote support, logging all support on job cards and invoicing clients. Handle all IT related customer queries telephonically. Tier1, Tier 2, Tier 3 Help Desk Support.
Also doing on site support and Back-ups and Creating I.T.Documentation and billing for every client.
Handles sales at the I.T. counter and taking in all stock that is delivered, entering it in the financial system, checking prices, printing the appropriate labels and displaying them on the shelves.
Repairing Personal computers and laptops in the workshop. The go to guy to help with trouble shooting and solve the clients IT needs by phone, email or in person.
NOVTEL. SOUTH AFRICA 2008 - 2013
A Software business that created Software to manage all kinds of rentals which is integrated to Pastel. Property Management, Equipment hire, Hospitality software for Hotels and lodges. They also wrote software to manage Customer relations, Access control, Point of sale and Vehicle hire.
Consultant
Responsible for doing software demonstrations to potential clients.
Installing and setting up the Novtel Software and integrate it to Pastel accounting and setting up the necessary accounts in Pastel.
This also included installing and registering Sage Pastel.
Training new clients to use the software properly, and delivering after sales support.
Fix all clients Network setup and workstations to make sure software operation works properly.
Setting up remote access to client Networks in order to supply support-on-demand, and to enable clients to work remotely, (mostly from the different branches), to their server.
Supplied recommendations to clients on best practices for running I.T. Networks.
Developed an interest in Cisco Networking and started a self-study course and completed the first exam Jan 2012.
Novtel developed software for different kinds of rentals, like
1) Vehicle hire - for vehicle hire companies like "Select car hire"
2) Equipment hire - for renting out construction equipment, Toilet hire software and Plant hire (big earth moving equipment).
3) Property Rentals - for residential and commercial properties
4) Hospitality for Hotels, Lodges etc. This also includes Point of sale, and restaurant and bar software with inventory.
To name only the top programs I helped developed, there are others as well.
All these programs are integrated to the Pastel accounting package.
Some of my tasks were to know these programs well enough to write the manuals for them and to give demonstrations about them to potential clients.
I had several computers at my disposal, with different Microsoft windows operating systems loaded on them.
Whenever the developers team was ready for a new version on any of the above programs, it was my job to take the new upgrade, load it on all these operating systems and operate the program from start to end, documenting the result of each step.
Those results were then passed back to the developers, to either fix the bugs I picked up or to finalize the new version.
We were always more than 1 tester, and a problem with the program goes to the developers only if all the testers get the same problem result.
CMCC COMPUTERS SELF-EMPLOYED CANADA 2006 - 2008
Consulting for various clients. My latest client was an ACE school. The project was to install a new Active Directory Network, complete with Designing: Active directory, the File structure, network Security, Wireless security and backups.
Previous clients included Microsoft Exchange 2003, installed SMTP servers in the DMZ, creating security plans for Exchange that included anything from installing a tier protection system like:
First place the “black box” solution to filter spam and malware,
Secondly secure the SMTP servers by locking them down to receive SMTP messages only,
Third installing an anti-virus that “plugs into” Microsoft exchange running on the exchange server.
I do complete designing, installation, maintenance and troubleshooting of active directory, LAN networking and Exchange and handling projects in a team environment. Change control and network documentation is one of my top priorities.
COMARK INC. CANADA 2000 - 2006
The holding company for 3 Canadian banners (Cleo, Ricki’s and Bootlegger) with 300 retail stores, 3 National offices Mississauga (Toronto), Montreal and Vancouver and 3 U.S. banners Maurice’s, Eastern Mountain Sports and Hub.
Senior LAN Analyst
Reported to the Director of IT with responsibility for providing IT services to 750 workstations nationally.
Led the team and managed all IT initiatives, as the Senior Technician for the Centre of Excellence (COE). Controlled change management and policies regarding servers and services offered from the Facility Manager in Atlanta USA. The centralization of services was the primary focus then.
Instrumental in the change management process as the holding company systematically divested itself of their banners. Led the process to extract the companies and separate services from the different divisions. Moved and purged data out of the database to enable them to work as independent companies.
Played a key role after the separation when the Facility Manager was moved from Atlanta to Mississauga and an advisory role to the new owners in advising them of their data and systems requirements. Planned and divided equipment and assigned them to the different companies, setting up new services for each new company without interrupting any of those services.
Led many significant projects that were implemented with great success, seamless to users and with no interruption of service:
Implemented a new intranet at Comark, working with T4G consultants and using Microsoft SharePoint to build the web site.
Experienced in installing, setup and maintaining IBM Director to monitor POS register status at all stores. It is also used to do minor system setting changes.
Implemented Exchange system, Proxy server, intranet and Antivirus system services for POS registers in all stores.
Changed from Lotus cc-mail to Microsoft Exchange 5.5 for 350 users.
Also changed from a Novell network to Microsoft Windows 2000 active directory network.
Implemented DNS, DHCP, WINS and automated workstation updates through ZEN works.
Upgraded the Exchange 5.5 email system to Exchange 2003 successfully.
Installed and maintained the cabling system at Comark’s new office in Mississauga.
Took great pride in maintaining servers and keeping up-to-date documentation on all servers and systems.
Managed the escalated Tier 3 support from the Helpdesk.
INFORMATION TECHNOLOGY INTERGRATED SOUTH AFRICA 1997 - 2000
An IT company who provided complete solutions to businesses. They specialized in developing custom database applications running on IBM AS/400 and RS6000 servers. They also sold and installed complete network solutions. Providing Cabling, Microsoft or Novell Networks depending on the client’s preference and providing all software, servers and workstations as needed.
Technical Support Specialist/Novell Network Administrator
Worked closely with the Marketing and Sales Departments in securing large contracts. Met with the client to determine their IT requirements and played a key role in the entire planning process by providing consultative services in order to customize their specifications and to fulfill the “complete technical solution.”
Organized and physically installed the solution that was decided on.
Provided information about the latest Networking and hardware technologies.
Provided quotes to clients as well as ongoing support and after sales troubleshooting and maintenance in order to deliver quality customer service.
Completed the IBM technician course and became a certified IBM technician.
HEAD OFFICE OF THE DUTCH REFORMED CHURCH SOUTH AFRICA 1994 -1996
They provide financial, printing, charity and other administrative services to all the Reformed Churches and old age homes across Africa and South Africa.
Head of Computer Department
Reported to the CFO.
Planned setup and installed the Novell network.
Managed two Data typists and a team of 7 in the Printing Department who handled a volume of up to 1000,000 pages/day (including printing, collating and binding):
Created a system to retrieve printing costs per print job which provided a more effective way of allocating costs back to the client.
Purchased all printing stationary.
Purchased all stationary and was accountable for managing the Budget for both departments.
CITY COUNCIL OF PRETORIA SOUTH AFRICA 1990 - 1996
Local government, which provides essential services to the capital city of South Africa (Pretoria) and surrounding areas.
Computer Technician and programmer
Reported to the Head of the computer department, and worked in a team environment of 100 members.
Started out as a COBOL programmer on the mainframe, writing programs to create custom reports and control systems. Was trained “in house” on COBOL programming.
Started the first Novell network in the City council. Did Novell CAN training on Novell 2.15.
Upgraded the Novell network to Novell 3.11
Was responsible for file structure, setting up users, network security, printing and troubleshooting any and all problems.
References
Carel Frylinck Home Phone +27-44-695-**** email *************@*****.*** Relationship Supervisor at Novel South Africa
Matthys Strydom Mobile +27-82-446-**** e-mail *******.*******@****.*** Relationship College at Novtel South Africa
Chris Boot Mobile +1-905-***-**** e-mail *****.****@*******.*** Relationship College at Comark Canada
Laurie McClintock Mobile +1-613-***-**** e-mail *************@*****.*** Relationship Close Family Friend Canada
Jacques Gouws Mobile +966-***-***-*** e-mail ******@*****.***.** Relationship
Study Partner and College at CMCC Computers Canada
Transcripts will be made available during interview.
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