Manager Customer

Luiz Calazans Sr. Tech Manager

linkedin/calazans 203-***-**** *******@*****.***

Summary:

Broad experience in system’s development, project implementation and system's integrations. Over nineteen years managing teams, processes, applications and tech-operations in large organizations. Large experience and view of business processes and operations, combined with leadership ability, commitment and focus on results. Centered on compliance between projects and corporate strategical vision. Quick learner with great sense of integrity and empathy to meet objectives. Recognized as a hands-on leader with excellent interpersonal skills leading teams in a cross-geographical environment.

Education

•Distributed Computation Management – UFRJ (Post Grad - Rio - RJ)

• Computer System’s Technology – The College of Westchester (AA - White Plains - NY)

• Industrial Design – City College of Rio de Janeiro (BS - Rio- RJ) Professional Experiences

SCHOOLOGY New York, US

Sr. Tech Solutions Manager - 01/2018 to Present

Leading the Solutions Engineering team to comply with Engineering policies of the company and providing solutions to customer's issues and needs. Kept the on-going projects running and being sure of customer satisfaction. Structuring new projects, aligning business needs and priorities with Product Team and performing continuous delivery to achieve higher levels of efficiency. Responsible from product inception to architecture/design/implementation to production. Acting as a Scrum Master, managing daily operations according to Agile/Lean practices (using Jira & Confluence), leading software initiatives and ensuring continuous improvement. Daily Agile pratctices include but not limited to: facilitate StandUp meetings, organize and lead Sprint meetings (planning, kickoff, retro), functioning as agile coach regarding workflow processes, initiatives, epics and stories. Besides that, I monitor and control the processes and projects checking daily its burndown charts, cumulative flow, velocity and cycle time of each team, also moving resources around teams aiming to achieve their completion on time and making sure to remove any blockings from team leads. RYD3 (Launch-to-Market) Connecticut, US

Executive Director – Co-founder, 10/2016 to 11/2017 Overseeing daily operations of the company, planning and implementing new projects (using AGILE/PMI & RESTful on mobile). Recruiting, interviewing and selecting new staff and working on the retention of highly specialized professionals. Leading a team of 12 staff members and over 25 vendors establishing a positive, healthy and safe work environment. Managing funds and monitoring monthly cash flow of the organization. Acting as IT consultant and advisor. IBM (Customer Satisfaction) Rio de Janeiro, Brazil Support Manager, 01/2012 to 07/2016

Managing internal and external customer support, focusing on diminishing customer support time and increase their satisfaction (using ITIL). Developing requirements gathering and pre-sales strategies and working directly on post-sales, helping customers to integrate their legacy systems with IBM's tools. Managing new technical implementations and new versions of systems using SSO on SAML framework, LDAP, DB2(team of up to 20 resources cross geographically). D aily Agile practices include but not limited to: E nsuring the team adheres to its processes (and all that entails in terms of artifacts and meetings). Resolution/escalation of inadequate or ill-defined user stories, epics or initiatives – ensuring Product Owner accountability. Removing barriers and shielding the team from external interference. Determine whether team members need training (in what areas). Invested in the growth of teams and team members, so everyone can be successful in their role. Escalate to executive leadership organizational changes that need to be addressed upstream and downstream to ensure that the bottleneck to delivering customer value is removed completely (not moved to QA, Ops, etc). Research and provide new resources (human and/or software) that address team needs and help them achieve hight performance.

IBM (Focal Point for IBM Products) Rio de Janeiro, Brazil Senior Consultant, 05/2007 to 01/2012

Developed new portlets in Java and Javascript on Websphere Portal to handle customer's legacy systems developed in various programming languages (C++, Cobol, .Net, etc). Troubleshooting middleware environment and IBM Tools to comply with customer's needs simulating their environment on lab servers. Prior to that, worked at IBM as Senior Developer working on scripts on Unix systems with Oracle and DB2 databases (ETL Testing).

Previous Professional Experiences

● Tech Manager at Dova (02/2003 - 03/2004)

● Project Manager at DBA System Engineering (04/2000 - 01/2003)

● Technical Analyst at Xerox (04/1998 - 01/2000)

*Prior to 1998, I worked in different businesses ranging from tourism to jewelry and medical finance.

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