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Customer Service Sales

Plano, TX
June 20, 2018

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**** ***** **.

PLANO, TX 75024


Energetic self-starter inspired by a passion for customer service & sales with a genuine eagerness to learn & achieve excellence in a vibrant workplace.


● Outstanding & extensive communication &

customer service skills.

● Ability to lead & motivate a team.

● Accurately able to use several different

computer programs, spa software &


● Efficiently manage & supervise award

winning teams

● Ability to learn quickly & eagerly

● In-depth understanding to build strong

customer relationships & close sales.

● 6 years of experience in being certified

product trainer.

● Ability to handle multi-line phone systems.

● Exceptional cash-handling accuracy.

● Ability to work on weekends & holidays.

● Calmly able to handle & resolve problems


Sean David Salon

October 2016- present

Reception Manager/ Administrative Assistant/Key Holder Responsibilities:

● Considered face of the salon, greeted & welcomed customers, answered questions, & directed customers accordingly.

● Answered & directed multiple phone lines while answering any questions about the services we offer correctly.

● Scheduled, confirmed all appointments accurately

● Handled administrative aspects of sales including recorded inventory, accepted customer payments,

& input daily sales logs.

● Maintained banking, ordering & inventory tracking using Excel spreadsheets.

● Opened & closed salon including paperwork & singlehandedly & accurately.

● Made sure appearance of salon was up to par by dusting, doing laundry & restocking inventory.

● Having no POS system, accurately able to handle all sales transactions. balance drawer with credit card receipts, cash sales & tip out stylists all by hand using a 10 key. Supervisor: Shelby Leath 214-***-****

Spa Habitat

January 2014- October 2016

Spa Director /Key Holder


● Greet & check in clients while directing them in appropriate place for their specific service

● Open & closed spa while adhering to policy procedures, operations & guidelines

● Performed all sales functions by ringing transactions & services efficiently

● Performed appointment scheduling accurately

● Built genuine relationships with customers

● Always set a positive example other co-workers & guests aspire to

● Demonstrated knowledge on services & apothecary products

● Responsible for maintaining a high level of front desk & apothecary supervision Supervisor Kenna Ramos 972-***-****

Texas Laser Clinic

July 2012 to January 2014

Office Manager


● Warmly greeted & checked in clients

● Checked clients out & handled any payments, while informing them of any specials we may have going on.

● Coordinated & Set up Appointments for clients & technicians.

● Always ensured clients happiness by problem solving & resolving any issues a client may have.

● 3rd key holder, single handedly opened/ Closed store efficiently.

● Responsible for pricing out & creating flyers for any specials that were currently active.

● Organized store & took care of taking & ordering inventory.

● Handled all the Clients paperwork by, Creating new client charts, reviewing their paperwork, pulling their charts for treatment & filing them back properly Supervisor: Jasmin Jalaliani 512-***-****

Buca Di Beppo Dallas, TX

September 2009 to August 2012

Assistant sales coordinator /Lead & certified training host Responsibilities:

● Greeted customers & escorted them to a table that fit their party size & accommodations.

● Managed seating flow to reduce customer wait time.

● Answered multiple phone lines, directed them & handled them efficiently.

● Set-up reservations & booked appointments for potential banquets.

● Trained all hosts to ensure they were knowledgeable on required information.

● Helped plan & coordinate banquets for parties between 20 & 200 people.

● Worked with sales force when booking banquets & etc.

● Responsible for gathering leads in order to meet & exceed quota. Supervisor: Jim Morrison 248-***-****


● Collin County Community College Associate of Arts References are available upon requests

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