Office Administration

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

VICTORIA KILLINGER

**** ******* ***** ****, ******** BEACH, VIRGINIA 23454 (H) 757-***-**** **********@**.*****.***

Competent administrative professional successful in preparing documents, answering customer questions and entering data into computer programs. Familiar with ordering supporting reports, and completing required documents. Ready to offer 5 years of experience to a challenging position with room for advancement. Local/state health laws

knowledge

Consistently meets sales goals

Multi-line phone talent

Complex problem solving

Quick learner

Positive and friendly

Oral and written communication

skills

MS Windows proficient

Adaptable

Exceptional time management

skills

Excellent work ethic

SEPTEMBER 2013-CURRENT

Property Manager Public Storage Virginia Beach, VA Developed and executed plan to achieve and maintain 96% or better rate of occupancy.

Assured the property was compliant with OSHA, federal, state and local regulations.

Audited files and reported any issues requiring follow-up to district manager.

Maintained constant balance of property petty cash account. Adhered to all confidentiality requirements at all times. Maintained accurate records of past due customer account activity.

Followed up on delinquent tenants and coordinated collection procedures.

Answered and managed incoming and outgoing calls while recording accurate messages.

Met all customer call guidelines including service levels, handle time and productivity.

Capitalized on up-sell opportunities with new and potential customers.

Managed office supplies, vendors, organization and upkeep. JUNE 2011-SEPTEMBER 2013

Customer Service Associate Wawa Virginia Beach, VA EDUCATION

Communicated all store initiatives and promotions to customers to generate return business.

Maintained established merchandising standards, including window, sales floor and promotional displays.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Assisted customers with food selection, inquiries and order customization requests.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Stocked and replenished merchandise according to store merchandising layouts.

Routinely cleaned work areas, glassware and silverware throughout each shift.

Weighed and labeled products.

Upheld standards of cleanliness, food handling and safety. Monitored temperature of cases, shelves and storage areas and reported failures to the manager.

2020

Bachelors degree in Healthcare Administration

DeVry University - Online, Downers Grove, IL

Dean's List [Summer 2017 and Spring 2018]

Member of Sigma Alpha Pi, The National Society of leadership and success

Coursework in Health Services Management, Data Analysis with spreadsheets, and Critical thinking and problem solving. Received Metz-Care Grant

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