Customer Service Manager

KESTER IDOKOGI

Richmond, TX *****

Phone: 267-***-**** • Email: ********@*****.***

SUMMARY

OFFICE OPERATIONS MANAGEMENT ACCOUNTING-BOOKKEEPING CUSTOMER SERVICE

Detail-oriented business management professional, with over 15 years of effective office management, accounting-bookkeeping and customer service experience responding to challenges with tenacity and focus.

EXPERIENCE

CUSTOMER CARE ASSISTANT - XEROX COMMERCIAL SOLUTIONS 06/2016 to 11/2016

Reservation Agent: Aggressively pursued reservation bookings over the phone for major car rental companies across United States and Canada. Fulfilling customer requests relating to planning road trips, servicing the needs of the customer and providing added value by cross selling or advising of other services that are available to the members. Work on behalf of the customer and the company to resolve issues in a courteous and professional manner to ensure customer’s satisfaction and continued loyalty.

BOOkKEEPER - TOTAL TAX & ACCOUNTING SERVICES 07/2013 to 03/2016

Client Services: Maintained accounting records for multiple business entities by posting information to accounting journals from such source documents as invoices to customers, cash receipts, vendors invoices, accounts receivable and accounts payable. Updated monthly bank transactions and reconciled accounts to ensure data integrity; generated various financial reports. (QuickBooks and Excel)

BUSINESS AND OPERATIONS MANAGER - DOCUCARE COPY SERVICE 08/1997 to 12/2012

Performed accounting functions: accounts receivable, accounts payable, cash deposits, journal entries, accounts reconciliation, assisted with payroll and prepared month-end financial reports. (QuickBooks)

Managed and supervised the day-to-day operations of high volume duplicating equipment, performed associated copying and digital print tasks. Ensured all customer issues are resolved courteously and professionally to meet customer’s satisfaction.

BUSINESS AND CIRCULATION MANAGER - DBA HOUSTON MAGAZINE 11/1994 to 05/1997

Performed accounting functions: accounts receivable, accounts payable, bank deposits, assisted with payroll, journal entries, accounts reconciliation, and month-end financial reports. (QuickBooks)

Created and maintained citywide circulation and distribution strategies, supported in marketing initiatives and promotions of the publication.

PROJECT COORDINATOR - COLOR TILE, INC, HOME IMPROVEMENT 11/1988 to 11/1994

Utilized company project management procedures in material selections, cost and time estimates for customers home improvement projects. Hired, scheduled and supervised selected subcontractors for projects to ensure quality work. Follow up with customers to ensure that their concerns are addressed in a timely and professional manner. Ordering and receiving materials as needed for projects. Compiled and updated daily project reports.

EDUCATION/CONTINUING EDUCATION

General Accounting/Bookkeeping – Certificate - CHINESE COMMUNITY CENTER

Civil Engineering Technology – B. S. Degree - TEXAS SOUTHERN UNIVERSITY

COMPUTER SKILLS

QuickBooks-Accounting, MS Office - Word, Excel, PowerPoint, Publisher, Outlook and Social Media

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