Customer Service Sales

JACQUES OLIVIER ADAM

**** ** *****. **** #* MIAMI, FL 33190 PHONE: 786-***-**** EMAIL: ac5yet@r.postjobfree.com I am a professional multilingual business graduate, with extensive experience in Entrepreneurship, Marketing, Sales and Management. I am Efficient in identifying opportunities and also comprehensive at solving problems. I have the outstanding ability to communicate, motivate and work effectively. Relatively, I am skilled and have the ability to focus on goals for specific achievement. I am analytical, articulate and driven. Professional Experience

Digital Cut Production – Record Clerk Miami, FL Jun. 2017 – Dec. 2017

Created Marketing/E-Marketing strategy platform and established CRM system.

Conducted daily calls to advised clients with relating products.

Assisted on site with video and filming production. Schiller America – Record Clerk Miami, FL Jan. 2015 – Dec. 2015

Created Marketing/E-Marketing Strategy platform.

Assisted in customer service and advised clients with relating products.

Forecasted and reported daily expenses for respected business operations. Call Direk (Unitel.inc) – Phone Agent Miami, FL Apr. 15 – Aug. 2015

Maintained call center database and assisted clients with inquiries.

Initiated sales of additional services by recognizing new opportunities to up-sell accounts.

Operated in phone calls, assisting customers, solving complaints, placing orders, scheduling appointments. Enterprise Rental Car Miami, FL Dec. 13 – Mar. 2015

Drove and delivered vehicles locally or out of area as needed.

Delivered customers and vehicles to appropriate destination in a safe and courteous manner.

Organized travel route and ensured vehicle accurate vehicle paperwork. Best Buy - Sales Associate Miami, FL Aug. 09 – Sep. 2013

Conducted direct sales by effectively providing products.

Collected data and processed inventory report.

Established and preserved rapport with new and existing clients with quality customer service. Professional Development

305 Elite Concierge – Marketing Manager Miami, FL Jun. 2014 – Jun. 2017

Manage and implement daily business functions of luxury rentals and concierge services.

Maintain customer relation, sell new clients and advise old clients with relating services.

Conduct administration duties and coordinate social media and web design expertise. Alliance Group Miami Inc. – CEO / Founder Miami, FL Feb. 2016 – Present

Create Marketing strategy platforms and campaigns.

Consult in business development, brand building and awareness actions.

Strategize, manage and execute specific project plans tailored to business or client needs. Kappa Alpha Psi Fraternity Inc. – Advisor Miami, FL Mar. 2012 – Dec. 2017

Organize innovative and strategic ideas for community awareness.

Uphold and deliver networking relations for leadership and growth opportunities. Field and Promo Experience

Swatch Beach Volleyball Fort Lauderdale Tournament – ACT Productions 2015, 2017

VIP Clients Tour Driver.

Planned routing to all assigned destination.

Reported daily to event manager and operated effectively with team.

Completed recap and submitted event photos.

Nissan Naples Boat Show – A+ Staffing 2018

• Coordinated full construction of site (Tent, Props, Tables, Etc).

• Handed out premiums and Engaged with crowd.

• Demonstrated products and demos.

• Generated Leads through structured system.

Nissan Activation for University of Miami Basketball – A+ Staffing 2017

• Coordinated full construction of site.

• Handed out premiums and Engaged with crowd.

• Generated Leads through structured system.

Pizza Hut Activation – A+ Staffing 2017

• Assisted with sign creation and waiving.

• Distributed Food sampling.

• Handed out premiums and Engaged with crowd.

Nissan Activation for University of Miami Football – A+ Staffing 2017

• Coordinated event and table setup.

• Handed out premiums and Engaged with crowd.

• Generated Leads through structured system.

MLB All Star Gala – A+ Staffing 2017

Greeted attendees and directed them to the event.

Assisted with activity stations and gift distribution. WGC-Cadillac Championship – 2015

Greeted attendees and directed them to the event.

Assisted with activity stations and beverage station.

Coordinated setup and breakdown of event site.

Education and Expertise

Microsoft Office QuickBooks Photoshop 50 WPM Social Medial Marketing Web Designing Blogging (SEO) French Creole Spanish

Florida International University - Bachelor of Business Administration Majoring in Finance - December 2015 Miami-Dade College - Associates in Liberal Arts - May 2010

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