Customer Service Office
Resume:
Angela Dvorak
Wylie, TX *****
********@***.***
Enthusiastic, accomplished and reliable professional with 15+ years’ experience in Event Planning and Customer Service/Administration seeking a position that reflects my experience, skills and personal attributes including commitment and dedication, meeting goals and creativity. Highly enjoy building respectful and professional partnerships with clients and colleagues. Work Experience
SiJCP Operations Consultant
Sephora Inside JCPenney - Rockwall, TX
February 2018 to April 2018
Executed all operational processes aligned to product, environment and operational to positively impact the client experience
Senior Specialist/Meeting and Event Coordinator
JCPenney Corporate Office
July 2006 to February 2018
• Responsible for entering all credential information and scheduling all the company's internal and external meetings and events on Asure Scheduling software. Managed the event set ups, venues, catering, CBRE Engineers, AHI cleaning crew, Security, mail services, Dock Master.
• Organized details and created a master plan for logistics on events from 15 to 1300 attendees for hotel, food and beverage, registration, air/ground transportation, décor/theme and shipping.
• Answered extremely high volume of calls for meeting requests and ballroom space.
• Responsible for dispatching technicians when AV equipment or furnishings were requested or if client needed technical support.
• Sourced and managed vendors, entertainment, activities, hotels and restaurants for the company Executive Board meetings.
• Assisted in daily finances and administrative tasks for many team members.
• Updated and maintained all files and records for coworkers and management.
• Managed inventory on all office supplies.
• Created budget recaps/binders for Team Members/Event planners to help them stay organized and prepared for each event and closely monitored expenses for each event.
• Purchased collateral, managed vendor payment, reconciled credit cards and provided expense recaps.
• Trained, mentored and onboarded new employees and maintained a positive work environment with all new and existing team members.
Catering Coordinator/Customer Service
JCPenney Corporate Office
June 2003 to May 2006
• Processed and expedited extremely busy catering orders for entire Corporate Office and Executives.
• Trained, mentored all new hires
• High volume telephone calls and emails
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