Samuel Brackbill

** ****** *****

Bldg * Apt D*

Newark, DE 19713

302-***-****

ac5yc2@r.postjobfree.com

Professional Summary

Strong ability to troubleshoot and problem solve hardware and software issues. Possess excellent organizational, written, and verbal communication skills. Team player with ability to organize and coordinate projects as well as perform outstandingly alone. Carefully attentive to details and extremely flexible.

Computer/Technical Skills

Windows Vista / XP

Windows 7 / Windows 10

Windows 2000 Professional

Windows 2000 Server

Windows NT 4.0 Server/Workstation

Service Now (Snow)

Macintosh

Linux

MS Dos

Unix

HTML

PHP

Web Site Certification

Network Systems Management

TCIP/IP

LAN/WAN Technology and Applications

Microsoft Office

Norton Anti-Virus

Basic knowledge of Basic, C, C++ and VC++

Advanced knowledge of Visual Basic

Cisco Routers and Switches

IP Addressing/Subnet Masking

Basic knowledge of Java, Flash and

Active X

Dell Desktop and Laptop Certification

USD Ticketing System

HP Quality Center

Infocare

MHS

Remedy TTS

Professional Experience

January 2013 – Current Computer Science Corporation / DXC / IBM

Monitor Client Servers and backup servers

Test errors reported by monitoring software for accuracy and legitimacy

Submit tickets via USD and Remedy ticketing systems

Contact helpdesk, on call engineers and various support personnel per incident to route incidents where they belong

Maintain and update education on Remedy, USD, Smarts Monitoring Console and other technology as needed for the job

August 2011 – May 2012 Computer Aid Incorporated

Client – Independence Blue Cross

Write test scripts from business requirements for various projects and applications

Run test scripts from written tests with in Quality Center

Report and track any defects discovered during testing in Quality Center

Coordinate with other team members, team leader and various other individuals on projects or applications being tested

Run Scrum meetings and keep team leader updated on all progress and detriments to the project or application being tested

Primary project: 2012 Medicare Benefit Transition

June 2009 – March 2011 Comcast

Receive and assist customers with phone based help desk calls

Track and create standard operating procedures for any helpdesk fixes not yet addressed

Fallow up and escalate any issues that require escalation in a timely and proper fashion

Remain current on all new and evolving technology relating to VOIP, TCP/IP and Cable technology

Attempt to upgrade Customers services through phone based sales

October 2008 – December 2008 Drexel University

Perform any computer trouble shooting task needed

Set up lock and unlock request for various buildings for events

Fill out and send in equipment trouble tickets

Build an inventory of all electronic equipment and department computers

Set up card key access for employees and students

Monitor cameras to insure there are no outages

March 2008 – April 2008 Comcast – Insight Global (Contract)

Provide phone based support for Comcast Employees from Comcast’s Division

Support Center

Reset Passwords in Windows AD, various billing systems and data bases

Set up and modify Windows Profiles in AD

Support all Comcast employees from East coast to West coast with computer help needs (More than 10,000 users)

January 2006 – March 2008 Dorsey Professional Services

Private Consultant

Maintain and troubleshoot computers and networks (hardware and software)

Offers over the phone based help desk support

Sets up networks for both small business and personal homes/residents (LANs)

Set up and monitor employee activity software

November 2005 – January 2006 Best Buy - Geek Squad

Repairing hard drive crashes

Making nonprinting printers print

Containing virus outbreaks

Performing dead laptop resurrections

Securing networks from intruders

Providing one-on-one training to customers

May 2004 – May 2005 Delaware Park Casino and Race Track

Cashier

Exchange player’s winnings both as coin and as ticket into bills

Leading a booth and managing other cashiers

February 1999 – May 2004 McDonalds

Shift Supervisor

Crew person

Worked in a coffee bar that was attached to the McDonalds (was owned by McDonalds)

Worked in the McDonalds Bistro Gourmet as a line cook.

September 1999 – June 2003 JROTC

(Junior Reserve Officer Training Corps)

Maintain and repair any and all computers and communications equipment

Develop a web page for the JROTC Unit

Update and secure all automated cadet records

Safeguard against viruses and hackers

Test and insure the proper working of any new equipment the Army sent out

Teaching the SAI and AI how to use a computer including but not limited to email, chat rooms and secure access of military information via the Internet

Successfully completed my duties while still maintaining a passing grade in school, received the Superior Cadet decoration for this along with a promotion to Cadet First Lieutenant

Education

ITT Technical Institute

Associate Degree with a 3.12 GPA in Specialized Technology – Computer Network Systems - 2007

Vericenter University

Quality Assurance testing and organization – Software Testing Certificate - 2011

References:

Available Upon Request

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