Customer Service School

Olusola Okuwobi

*******.*******@*****.***

**** ****** ***** ************, ** 20878. 301-***-****

CAREER PROFILE

I am a highly responsible person who is committed to completing assigned tasks within deadlines. I possess excellent communication, organization and time management skills. I am a strong team player with formidable interpersonal and leadership skills.

WORK EXPERIENCE

FOOT PARADISE LIMITED October 2014 – June 2018

See to the smooth running of the organisation

Represented the company at conferences and training sessions

Recruitment and HR functions.

Interfaced with the suppliers.

Attended to and resolved the customer complaint.

Marketed the company's product.

ASSE International Student Exchange Program USA July 2010 – December 2012

As an area rep, I am responsible for making sure that the student lives comfortably in the US

Sourcing prospective host families for the in-coming foreign students

Sourcing prospective out bound students to participate in the program

Conducting/ Coordinating Induction programs for both parents and students

Resolving issues whenever they arise, between students and host families

Liaising with student’s school to ensue the required set standards are being achieved

CLARK COUNTY SCHOOL DISTRICT August 2010 – February 2013

As a substitute teacher I teach pupils from Kindergarten to 12th grade across the valley

Work with children with Learning Disabilities

Work in the Library with students of different age groups

I have had to take up multiple assignments successfully on the same day with little or no notice

TPL EMPLOYMENT SERVICES INC May 2010 – August 2010

Call center activities, carrying out telephone surveys

New Vista Ranch July 2010 - October 2010

As a Basic Skills Trainer I worked with clients with different emotional, physical and mental needs. Transferring skills and knowledge to help them live an independent fulfilled life

LEARNING SOLUTIONS NIGERIA February 2008 – September 2009

Responsible for the implementation and support of companywide initiatives and programs on human resource and administration

Assisted with planning and ensuring proper implementation of the company’s HR strategy

Implemented human resources best practice tools in the area of man power planning, selection and recruitment of prospective staff

Initiated and developed proposals for design and modification of the organization’s structure and contributed to the implementation of change initiative within the organization

Managed and coordinated the company’s general administrative and logistic functions

Facilitated some of the company’s training programs

Worked with clients to build their learning and development content and calendar

Marketed the company’s products (programs and services)

Performed service audits(mystery) on behalf of clients; assessing levels of service and making recommendation to the clients

Assisted clients with their recruitment exercise; by conducting initial interviews and matching applicants details with job requirements

Undertook detailed analysis of job vacancies to prepare job specifications on behalf of clients

Prepared interview reports and shortlist of candidates to prospective employers for final selection

Provided practical advice on job seeking to unemployed clients

Coordinated orientation and induction programs for interns on behalf of clients

ST SAVIOURS SCHOOL, IKOYI October 2000 – August 2007

Provided pupils with learning experiences that promoted intellectual and social development by planning and implementing developmentally appropriate activities that supported the children’s interest and stimulated curiosity

Responsible for assisting pupils to build on their academic and social background

Taught pupils in Year 1 (5/6 years), Year 4 (8/9years) and Year 5 (9/10years) at different times

Taught the core subjects

Worked with children from diverse cultural backgrounds

Monitored pupils academic progress by checking pupils class work and home work

Worked as partner with parents to discuss their children’s progress/concerns

Supported children’s families by listening to their problems then directed them towards appropriate assistance

Acted as the initial point of contact in school relating to the pupils matters

Supervised children during break /recess periods

Worked with pupils preparing for National Entrance examination into secondary school

Worked as a team with colleagues to reach the schools broad goals

Worked with the Resource Teacher to develop and implement desired goals for children with special needs

Handled reading club as an after school activity

Initiated Nigerian Social Studies as an after school activity

Attended and contributed enthusiastically during staff meetings

Assisted in the overall leadership of the school

Volunteered as a member of the planning committee of the 50th anniversary of the school

Held the post of Teacher Representative to the board of Trustees

EDUCATIONAL BACK GROUND

UNIVERSITY OF LAGOS 1999

Educational Administration ( M.Ed) Manpower Planning)

UNIVERSITY OF LAGOS 1998

P.G.D.E (Social Studies)

OBAFEMI AWOLOWO UNIVERSITY ILE-IFE 1991

Politics Philosophy and Economics (B.Sc)

INTERNATIONAL SCHOOL IBADAN 1986

G.C.E ADVANCED LEVEL

International Baccalaureate

FEDERAL GOVERNMENT GIRLS COLLEGE SAGAMU 1984

G.C.E ORDINARY LEVEL

AMERICAN HEART ASSOCIATION March 2010

First Aid and CPR Certified

SQI (Service Quality Institute, Minnesota) November 2008

Certified Customer Service Leader

Certified Customer Service Trainer

ASTD (The American Society for Training & Development) October 2007

Train the trainer

ST SAVIOURS SCHOOL IKOYI February 2007

Microsoft Word Basic Training

Microsoft Basic Excel Training

EDA SUMMER SCHOOL (University College of Chester) Summer 2004

Management and Self Management Skills

EDA SUMMER SCHOOL (University College of Chester) Summer 2001

Specific Learning Difficulties

INTEREST

I have worked at CDC (Children’s Development Center) in the past with pupils with severe learning disabilities.

Freelance marketing goods and services

Area representative of a Foreign exchange program

REEFERENCES

To be furnished upon request.

Contact this candidate