Manager Social Media

Lourdes Salas

Bellflower, CA *****

www.linkedin.com/in/lourdes-salas

************@*****.*** 310-***-****

Experienced in recruitment operations, program management, resource planning, client relationship development, project design and implementation, as well as, change and productivity management. Business experience in US, China, Philippines, Peru, Mexico, UK, South Asia and Canada. Client relationship expert with extensive track record of successful project management, coordinating high-volume and virtual teams. Bilingual in English / Spanish.

Professional Experience

Crowdstaffing, Home Office 2017 - Present

Recruitment Manager

Crowdstaffing is the world’s first and only recruit-select-and-pay platform for contract and direct hire talent. Providing instant access to a thriving marketplace where global recruiters are encouraged to curate and place the best local candidates, employers and MSP program managers enjoy a buyer’s market for top talent. Blending high touch human talent curation of leading staffing agencies with a cloud-software hiring platform, Crowdstaffing eliminates the barriers to talent acquisition and recruiter motivation.

Responsible for the recruitment and daily operations in US and India.

Evaluated the talent acquisition function, identified gaps in the process and implemented best practices by developing and executing recruitment strategy and supporting programs that focus on both quality of hire (i.e., culture fit, retention, etc.) and speed of hire.

Analyzed metrics and reporting to access health of accounts by building autonomous procedures that allow account managers to be more effective with time management and ensure client success.

Provided training and development for Account Management Team by evaluating their needs, setting objectives and developing a plan to provide the training and coaching required - recognizing strengths and weaknesses, as well as building out performance improvement plans.

Developed and launched training for Talent Suppliers (Recruiter Network) to ensure success in the crowd and client delivery by creating webinars which were client focused, talent pooling and candidate presentation.

Created targeted marketing plans to draw in Talent Suppliers and traveled to India to execute trainings and seminars to increase Talent Supplier network (crowd).

Increased client interviews by 10% by implementing reporting to track interview timeline for follow-up, client feedback and candidate quality.

Developed and implement Onboarding/Offboarding process to ensure a seamless, positive candidate experience and a successful redeployment for consultants.

Designed and implemented annual performance review process to drive accountability-impacted performance improvement of team members to achieve success in client quarterly reviews.

Attends Executive leadership meeting as an active participant by developing strategic procedures that align with best business practices and company goals.

Partners with Client Service and Sales to develop strong business relationships with clients to drive business development.

Created and implemented procedures which resulted in successful onboarding of new MSP and Direct accounts, Ebay, Gap, IES, PDS Tech and Apple.

Partnered with Client Service on challenges by creating strategic plans which ensured saving several enterprise strategic accounts.

Lourdes Salas ************@*****.*** Page Two

GIBSON OVERSEAS, Commerce, CA 2017 - 2017

Director, Training and Recruitment

Gibson Overseas is a reputable fourth generation mid-size company celebrating its 37 years of success. A dining and kitchenware producer, a leader in everyday dinnerware and with a growing influence in the cookware & cutlery markets. Reporting directly to the Principals and VP of Human Resources. Hired in a dual role, Training and Recruitment.

Trainer

Responsible for developing and delivering customized trainings across the organization to enhance the knowledge and efficiencies of Gibson Overseas Team Members.

Determine training needs by Partnering with Executive Management, observing and analyzing both individual and departmental reports.

Developed knowledge post-tests, training evaluations and assessments for subject retention and return-on-investment analysis.

Recruitment

Managed 3 Direct Reports while managing individual requisitions.

Designed and implemented performance metrics for recruitment operations to align resources by open requisitions.

Developed strategic recruitment plans for attracting and selecting the best talent for Gibson Overseas onshore and offshore.

Revamped Employee Referral Program

Recommended enhancements to improve performance and usage of current ATS system.

Reduced days to fill by 58% within a 3 month time period by implementing sourcing strategies and best practices.

MANPOWERGROUP SOLUTIONS, El Segundo, CA / Virtual 2008 – 2016

Senior Recruitment / Program Manager, Global Center of Excellence (RPO) 2015 – 2016

Oversaw daily strategies, operational successes, and expansion of 2 global recruitment centers in Philippines and Peru. Assessed and created program efficiencies, process improvement, development of offshore recruiting teams, implementation of new programs, budgeting, training, and metrics and reporting.

Restructured talent delivery team in Peru, focusing on quality, communication, training and client delivery, resulting in team production increasing 50% within 1st 3 months of realignment.

Increased utilization of US programs’ offshore resources 55% through client relationships brought in by new and expanded accounts.

Developed and implemented targeted recruitment strategies along with spearheading best practice recruitment efforts by cost effective methods.

Designed, developed, rolled out and coordinated recruiter training programs, ensuring that new processes and tools were quickly adopted within recruiting centers.

Executed daily recruitment metrics for all staff and provided weekly, monthly and quarterly recruiting analytics to business partners. Created transparency, increased production, and allowed to build pipeline.

Partnered with business partners in ensuring staffing needs were met with the highest levels of satisfaction.

Created successful communication between onshore and offshore teams that improved work-flow, priorities, and decreased time to submit ratio.

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Managed 2 team leads in Peru and Manila and 120 associated direct reports. Assisted in bridging gap between US and offshore by coaching on approaching situations, devising solutions and driving team performance. Developed training program and created guidebooks on best practices on how to service accounts.

Senior Talent Acquisition (TA) Manager, Managed Service Provider Division (MSP) 2013 – 2015

Solution, design and implementation of support on new Programs, client / supplier relationships and satisfaction, program efficiencies, process development and improvement.

Used innovated techniques in remotely managing virtual team of diverse 20 recruiters and sourcers who were responsible for quick recruitment timeline. Recruited effectively, filling roles across different industries.

Managed requisition distribution and activity through use of VMS technology that ensured optimum, cost effective, timely, and high-quality results.

Reviewed and managed candidate submittals to suppliers, ensuring best qualified candidates were presented to client.

Developed and implemented recruiting processes and procedures focused on intake process, recruitment strategies, candidate engagement and client delivery. Created consistency and increased submittal ratio per requisition from 3 to 7 candidates, efficiently meeting internal client needs and KPIs.

Implemented reporting tool that produced and distributed recruiting reports more efficiently to senior leaders, recruiters, finance and business partners.

Collaborated with senior MSP leadership and MSP staffing clients in maximizing program delivery, revenue and profitability.

Partnered with hiring manager and TA leaders, constantly improving recruiting effectiveness and efficiency.

Senior Talent Acquisition Manager 2008 – 2013

Recruitment Process Outsourcing Division (RPO)

Oversaw daily strategies and operational successes of multiple high-volume recruitment teams from implementation of new client programs to expansion of existing accounts. Led RPO client relationships including contract renewals, service expansions and service levels. Managed recruitment team of 150 producing 2K+ hires annually. Managed high-volume recruiting accounts specializing in call centers, retail, technicians, sales, financial, and manufacturing.

Selected, developed, and managed TA team of recruiters and sourcers, consistently meeting service level agreements (SLAs) and metrics at highest levels.

Managed 1 of largest RPO telecommunications client for 5+ years, growing account 500% in headcount by over delivering in both quality and quantity, while exceeding project delivery goals by as much as 120%.

Budgeted and forecast for programs assigned, managing quarterly targets for revenue and profitability.

Recognized for developing and maintaining successful partnerships with external clients by effectively determining staffing needs, recruiting and retaining key talent, promoting and implementing cost-control strategies and creating process improvement.

Developed and implemented recruitment strategies that built robust pipelines for both passive and active candidates, utilizing best practices, social media and grass root recruiting tactics.

Partnered with clients to develop recruiting metrics, KPIs and benchmarks; developed and provided weekly and monthly reporting.

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Conducted quarterly and annual employment reviews based on scorecard performance measurements and value expectations. Aligned employee goals and company strategy, coaching opportunities for those underperforming, along with promotion opportunities for those excelling.

CRI, a Manpower Company, Torrance, CA 2003 – 2008

Acquired by ManpowerGroup Solutions in April 2008

Director of Recruitment

Selected by CEO to singlehandedly create and implement front end sourcing recruitment team that grew to 80+, focusing on cold calling, candidate generation, company org charting, military recruitment, diversity, Boolean and best practices. Served as Site Director for Torrance, CA branch.

Established research center that identified processes for name generation and building of talent pools in specific niche markets. Process center supported clients, including KB Home, Genworth, BDO Sedman, BDS Marketing, Red Bull and many others. Center grew 400% during tenure.

Developed and managed unique front-end recruitment process for Edward Jones which was adopted as company product line. Success spawned numerous spinoff recruiting programs including diversity, employee referrals and duplication of project in UK and Canada.

Developed and created successful “No Candidate Left Behind” campaign which increased candidate experience through application process.

Developed Recruiter metrics for accountability and measurement of performance and payout of Functional Incentive Plans.

Created, designed, tested and implemented internal applicant tracking system (ATS), which was used company wide.

Other Professional Experience

DECISION TOOLBOX, Recruitment Specialist

IDEALAB!, Talent Information Specialist

ROBERT HALF INTERNATIONAL, Regional Coordinator

Technical Skills

Software / Technologies:

Agile, Appointments Plus, Asana, CareerBuilder, Cognos, Google+, Google, Google Sheets, Google Docs, InContact, Indeed, Kronos, MeetUp, Mircosoft Suite, Microsoft Project, Microsoft Visio, Monster, Montage, PeopleSoft, Oracle, Salesforce, SimilyHired, Skilled Survey, Virtual Edge, WebEx, ZoomInfo

ATS/ VMS:

Avature CRM, Direct Office, Beeline, Career Harmony, Direct Talent, Fieldglass (InSite), IQ Naviator, Newton, PeopleCapital, SucessFactors, Taleo

Social Media:

Facebook, Instagram, LinkedIn, Pinterest, SnapChat, Tumblr, Twitter, Yahoo, YouTube

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