Customer Service Assistant

CHRISTIANAH ADENIJI

Mobile: 073******** Business contact: 079********

Email: ********************@*****.***

Sector: Customer service/ Cashier/Hospitality and Catering/ Retail / Media production

Personal Profile:

I am a confident, highly self-motivated and determined individual with the ability to adapt to different surroundings quickly. I am always willing to learn new skills as I enjoy taking on new challenges and working hard to achieve great results. Furthermore, I am a creative person, and great team player who have the ability to work well under pressure. Additionally, I possess excellent customer service skills, through serving and assisting customer’s and handling customer complaints this has been demonstrated through my experience of working in Beauty Queen Cosmetics. A highly organised individual with attributes that show excellent levels of interpersonal skills and independent work which allows space for initiative, also able to make customer led decisions allowing continuous knowledge expansion.

Key Skills and Competences

•Having a proven ability to plan, organise and control activities .

•Ability to work under pressure and to targets.

EXAMPLE: This has been demonstrated through working in Amazon warehouse and managing to deal with the pressure to exceed targets.

•Disciplined approach & strong/effective communicator at all levels.

EXAMPLE: Communication is a vital element of customer service and I have demonstrated this through presentations and assisting customers and handling customer complaints.

•Able to manage available resources to maximise productivity and efficiency.

•Having the ability to motivate people.

•Possessing a responsible attitude and also calm under pressure.

Education and Qualifications:

Oct 2017 – 2019 University of West London: Radio and digital media (Transfer)

Sept 2015 – Present University of Bedfordshire Course: Media Performance

Sept 2011 - 2014 Newham Sixth Form College:

A -Level English Language and German

BTEC extended National diploma in Business studies

BTEC extended National diploma in interactive Media

Sept 2006 - July 2011 Connaught School for Girls 7 GCSE’s (A*-C)

Work Experience:

Peacock’s: sales assistant

Duties included:

Attentively served client’s sales floor

Demonstrated initiative; in relation to handling customer queries and complaints. Striving to go the extra mile in every provided and unexpected opportunity.

Consistently displayed a diligent attitude

Assisting clients and respectfully handled customer complaints and worked

efficiently under pressure

Evidently and undoubtedly capable with adapting to a fast paced environment

Replenished and organised stock

Demonstrated the determination to exceed targets within the company

Developed experience within various fashion departments

Delivered exceptional customer service, with smile

Maintained and demonstrated positive attitude and demean at all times

Retail Assistant: Primark

Duties included:

Attentively served client’s sales floor

Demonstrated initiative; in relation to handling customer queries and complaints. Striving to go the extra mile in every provided and unexpected opportunity.

Consistently displayed a diligent attitude

Assisting clients and respectfully handled customer complaints and worked

efficiently under pressure

Evidently and undoubtedly capable with adapting to a fast paced environment

Replenished and organised stock

Demonstrated the determination to exceed targets within the company

Developed experience within various fashion departments

Delivered exceptional customer service, with smile

Maintained and demonstrated positive attitude and demean at all times

Nov 2014 – Jan 2015: Amazon Warehouse

Warehouse Operative

Duties:

Distributed items in the ware house

Teamwork with other colleagues

Worked within a given time frame and successfully completed tasks

Understanding of health and safety regulations

Handled various mechanical equipment

Dec 2015 – Jan 2016: Re Hospitality (Events, hospitality and catering agency) Location: Emirates football stadium, Wembley, Charlton and Stratford Olympic Park, The O2 Arena

Retail Customer Service assistant/Bar tender

Duties:

Operated the till

Assisted and communicated with customers

Served alcoholic beverages

Restocked and distributed merchandise

Aug 2015 – Sept 2015: Beauty Queens Cosmetics

Customer Service assistant

Duties:

Assisted and advised customers about various hair products

Stocked and replenished shelves

Cleaning and keeping the store in good order

Sept 2014 – Nov 2014: Blue Arrow

Hospitality and Catering Assistant

Duties:

Hospitality and cleaning - Stocked shelves with merchandise

Assisted customers when necessary

Cashier; dealt with money and card payments

Worked in various locations including Montcalm Hotel, Hilton Hotel and Charlton FC

Nov 2011 – Nov 2011: Kaz Digital Imaging

Customer Service Assistant

Duties:

•Assisted clients to use machinery such as IT

•Produced creative designs for products on Photoshop

•Helping to take and mount photographs

•Tidied up and kept the shop in good order

References available on request.

Contact this candidate