Engineer Field Service

JAMES GRIFFIN

*** ********* *** ********* *****, CO 80126 303-***-****

***@**-***********.*** Twitter - @jay0153

My career objective is to work in Field Service or Computer Centers resolving complex issues while satisfying customers.

EXPERIENCE

OCT 1992 – FEB 2000

CUSTOMER ENGINEER, Hewlett Packard

Onsite Customer Support on Printers, Computers, Storage systems, Networks, SAN’s, and Tape Libraries.

Taught a network class that I put together to teach the engineers basic networking: modems, switches, Cisco routers, IP subnetting. Developed the network Lab and students came from all over the US. Setup a lab for the CE’s to practice on systems hardware, software and firmware updates.

Created a method to download all firmware onto a cdrom, this speed up our ability to update the firmware faster thus reducing down time.

I would Escalate calls when the problem was not getting resolved in a timely manner.

I worked with customers in recommending best practices and upgrades to improve their uptime.

I Scheduled preventive maintenance with customers, on their schedule, to keep computers and other peripherals up to date on firmware and perform any updates as needed.

FEB 2000 – JAN 2013

ESCALATION ENGINEER, Hewlett PAckard

I provided 3rd level support to the Customer Engineers, Response center engineers, and would engage the engineering lab when a product defect was found.

I did remote and Onsite support when customer anxiety was high.

I supported system hardware and software for HPUX and windows 2000 – 2008.

I supported Enterprise disk array systems, fibre channel SAN’s, and their peripheral cards.

I reviewed customer SAN configurations for compliance of a supported configuration. Assisted the customer in updating their SAN’s Firmware and Zone configurations.

I was also the local lab manager for our office.

OCT 2011 – SEPT 2014

OWNER, The Shootin’ Shack

Gun shop owner selling guns, ammunition, and accessories.

Also, did gunsmithing break/fix

Managed 2 employees.

I had gross sales of 500,000.00 per year.

My lapse of employment from 2014 till now was due to me being on disability due to a rare bone marrow disease called Aplastic Anemia. I was in treatments and just recovering from that disease. During that time I spent the majority of the time with doctor appointments and resting due to very low blood counts. Once I was able to stay awake I began training on Windows Server 2008, 2012 and 2016 in my home lab.

I am now in full remission and doing fine.

EDUCATION

SEPT 1978-MAY 1980

ASSOCIATE OF AUTOMOTIVE, Oklahoma State School of Technology

Automotive repair all phases. Suspension, Transmissions, Air Conditioning, Engine rebuilds, and electrical troubleshooting. I specialized in Air Condition where I assisted students in Lab teaching them how to disassemble and reassemble components and charging the AC system. Would work one on one helping them understand the fundamentals of refrigeration.

SEPT 1982 – MAY 1984

ASSOCIATE OF ELECTRONICS, Cameron University Lawton, OK

Studied Electronics (On Scholarship). I was the Electronics Lab Manager maintaining equipment and supplies. I also worked in the Computer Lab repairing desktop computers.

SKILLS

Field Service engineer for 8 years

Escalation engineer for 13 years

Networking specialist for the area

Know IPv4 subnetting and routing protocols

Good at reading schematics for disassembling and reassembling of products

Excellent Troubleshooter on Computer systems, Networks, SAN’s, and stand alone products

HPUX and Windows Server HW/SW Specialist working with HPUX, Linux and Windows 2000 - 2008

Disk Array Specialist, understand RAID technology and configuration

Tape Library Specialist

Working on Automotive electrical and mechanical components

ACTIVITIES

Love working with customers in resolving their issues.

I Volunteered for my church, setting up their HP Server with SBS2003 and Exchange Server. Setup their computers with windows XP and windows 10. Also, provided training for them on their software, MS Office. I setup printers and copiers for sharing and setup network shares for each staff member.

I volunteered for Colorado Christian Adoption Services in acquiring an HP computer Server and setting up their Server with SBS2003 and desktops with Windows XP. Also, set up the sites networking and printer sharing.

I volunteered for Colorado Children’s Hospital and worked with the kids in the recreation room. Also, worked in the Surgery center taking parents and child to pre OP and then taking the parents back to post OP after Surgery.

Setup a Windows Lab at home working with Windows 2008, 2012, and 2016. Teaching myself HyperV, AD, DHCP, and DNS

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