Highly motivated and results-driven Logistics Manager with a talent for negotiating and implementing cost saving measures without compromising quality. Adapts quickly to the changing needs of growing companies and organizations.
Supply chain and resource management
Exstensive LTL knowledge
Experienced Claims Investigator
Strong conflict resolution skills
Interpersonal and written communication
Shipping and receiving professional
Logistics and Operations Managment, 08/2016 to 06/2018 Draperies.com – Cartersville, GA
Established transportation cost standards and economical shipping practices. Implemented strategic shipping policies to achieve long and short-term sales targets. Negotiated contracts with outside providers to minimize costs to the company and customers. Inspected product load for accuracy and safely transported it around the warehouse. Evaluated and reconfigured systems to support customer service and operational goals. Claim Resolutions greater than $30,00 in 14 months. Recognized for achievement and success as first logistics employee for Georgia location. Created daily operational functions step by step including written description. Effortlessly, building strong business relationships with partnered carriers and receiving pricing agreements which produced cost savings without lowering standard of service.
General Manager, 08/2013 to 07/2016
La Petite Bistro – Hot Springs Village, AR
Developed and maintained exceptional customer service standards. P S
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Consistently maintained high levels of cleanliness and organization.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted. Optimized profits by controlling food, beverage and labor costs on a daily basis. Improved overall productivity by 25% annually.
Account Management & Resolution Specialist, 11/2008 to 08/2013 Capital Transportation Solutions – Kennesaw, GA
Maintained the freight forwarders account resolutions. Liaison between customers and carriers to efficiently resolve billing discrepancies. Reconciled accounts, internal variances, and discrepancies with vendors and customers. Dramatically improved team efficiency by continuously maintaining customer accounts. Provided extensive clerical and administrative support to department staff. Commended for outstanding customer service by CEO and other management. Received gift card and certificate of achievement.
Promoted internally multiple times excepting of increased challenges and complexity. Administrative Assistant, 10/2005 to 11/2008
Merchant Lynx Services – Canton, GA
Administrative support for CEO and National Account Managment. Completed data entry, tracked resumes and maintained the applicant tracking system. Prepared packages for shipment, pickup or courier delivery Oversaw inventory and office supply purchases.
Coordinated board and committee meetings, chedules and documentation.Managed executive calendar and coordinated weekly project team meetings.
Answered and managed incoming and outgoing calls while recording accurate messages. Reduced overhead by taking on more responsibility and changed supplier for credit card paper for machines. Microsoft Office/Word
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Associate of Applied Science: Business, 2011
University of Phoenix - Online Campus
Credits earned toward Bachelor's Degree in Business Management. E