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Social Media Customer Service

Woburn, MA
June 22, 2018

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Woburn, Massachusetts ***** 781-***-****

Taylor Flaherty

Career Focus

Creative Writing and Psychology graduate from Roger Williams University. Excels in interpersonal skills, organizational talent, years of public service experience. Ability to take and give direction while maintaining a strong independent work ethic.

Creative Writing Major

Bachelor of Fine Arts degree in May 2017

Dean's List Fall 2013 through Spring 2017

Coursework in various areas of writing including: Short Story Narratives, Literacy Publishing, Advanced Writing, Expository Writing, Form in Poetry, and Public Speaking.

Courses for Psychology included Child Development, Counseling, Clinical, Cognitive, Health, Theories of Personalities, and Cultural Psychology.

Qualification Summary


Will demonstrate strong communication skills due to many years working with people in customer service environment

Extremely adaptable to any work situation, able to troubleshoot issues and be flexible

An ability to resolve distressing situations ensuring mutual compliance so that both the company and client benefit

Exceptional skills at reading people, adapting when needed and acquiring knowledge quickly


Microsoft Office (Word, PowerPoint, Excel, Adobe photoshop)

Work History


Waitress/Shift Leader/Bartender June 2017-Present

Promotional skills acquired for marketing of food and drink sales

Lead Trainer for new employees, shift leader, and closer

Acting bartender as required

Freelance Writer

Editor October 2016- Present

Overlooks articles, drafts, etc. for publication

Communicates with writer and gives critiques and editorial advice

Edits grammar, punctual, and formatting mistakes

Helps writer set up new pitch ideas


Editorial Intern and Writer. June 2017- July 2017

Made final edits on articles and then published them.

Came up with creative article ideas.

Wrote own articles and published them.

Did independent research on specific topics to enhance articles.

SEO knowledge.

Marketing knowledge to get more readers.

Scholars at Risk

Intern and Writer September 2016-January 2017

Wrote descriptive articles of the daily life challenges of a middle eastern prisoner held in captivity.

Interviewed the family member of prisoners to grasp an understanding of their perspective.

Expanded my organization skills and how to multitask. Multiple projects were happening at once.

Performed skype interviews with Scholars at Risk advocate and other community members to gain a stronger understanding on how to keep abreast of captivity updates.

Had the experience to make a difference for some family members that had no one else believing in them.

Mount Hope Magazine

Intern August 2015-Decemember 2015

Edited submissions collaborating with other interns to select articles to publish

Critiqued writers providing editing advice and helpful criticism

Implemented creative marketing strategies using social media, student portals, and physical communications to publicize the magazine

Served as Editor during entire publishing process assisting with the magazine design layout

The Beauty Within

Fashion Journalist Intern October 2015- December 2015

Demonstrated professional writing for fashion shows

Wrote blog posts and interviews

Interviewed models, designers, hair stylist, makeup artists, and photographers

Established a rapport and relationship with regular artists

Worked at shows with guest list and helping backstage

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