Customer Service, Sales, P&L Execution, Inventory Specialist, Payroll

Resume

DAVID PAIGE

**** *** ****** **** *******, Virginia 23831

804-***-**** ***********@*****.***

DISTRICT MANAGEMENT PROFESSIONAL

Dynamic District Manager with more than 10 years of multiple site management experience. Demonstrated expertise managing up to 12 locations including employee recruiting, training, development, and retention. Proven experience managing inventory, P&L, and controlling cost. Skilled leading and motivating staff to achieve business goals and revenue objectives. Strong customer service experience building lasting relationships with clients. District Manager Budgeting Cost / Benefit Analysis Financial Statements Expense Control Payroll Reporting Change Management Financial Analysis General Ledger Team Leadership / Motivation Process Improvement Start Ups / Turnarounds Employee / Labor Relations Training / Development Workforce Planning Recruiting Trend Analysis P&L Negotiations Event Planning Inventory Management Procurement / Purchasing Vendor Relations Cost Reduction Scheduling Risk Management Trend Analysis Multi-Unit Management Sales Forecasting Talent Management Performance Management Employee Engagement Client Relations Time Management Customer Service Business Development Communications Conflict Resolution Leasing Billing Staffing Marketing Promotion Coaching / Mentoring Networking Advertising RENTACENTER / ACCEPTANCE NOW Richmond, Virginia 1/2013 – 4/2018 Lease to own furniture stores with no customer credit checks. District Manager

Manage up to 12 retail locations within the Richmond region. Perform staff recruiting for district including interviewing, assessments, background check, drug tests, hiring, training, and management and customer service talent development. Review employee performance monthly and determine need for additional training. Monitor location and district P&L for opportunities for improvement and cost control. Work with sales managers to establish financial plans, sales goals and customer service objectives. Implemented performance improvement plans for revenue growth and increased sales. Prepared Sales Managers performance evaluations and appraisals for development opportunities and retention. Review and balance district inventory to maintain operations. Resolve customer service issues escalated to the District or Corporate level. Provide sales forecasting and employee training during on-site visits. Build personal relationship with location staff and management to ensure effective and efficient operations. Researched regional market conditions to establish new promotional strategies. Trained location sales managers in marketing techniques to increase revenues. Conducted site audits for inventory control, standardized processes, and loss prevention. Achievements:

Implemented employee contest to reduce monthly charge offs. Separated account balances into tiers to encourage collections. Rewarded employee with the highest sales and lowest charge off rate with a Saturday off. Reduced charge offs from over 5% to 3.5% for a best in region performance.

Promoted underperforming rural location with new sign to highlight sales. Doubled location sales leading to consistent increase to store business.

Improve revenues by stressing P&L management with location managers. Explored ways to enhance profits while reducing expenses. Provided individual coaching and mentoring to develop strategies to improve location operations and revenues. Achieved record district revenue increase leading to 30% bonus for employees and executive management recognition.

RENTACENTER / ACCEPTANCE NOW Richmond, Virginia 9/2006 – 1/2013 Store Manager

Maintained store budgeting and P&L administration. Recruited sales talent providing training, mentoring, coaching and development for store staff. Established store daily, weekly and monthly sales and performance goals. Performed role- play training with employees to enhance sales skills and improve customer communications. Approved payroll and prepared work schedules three weeks advance. Worked with delinquent accounts to develop mutually satisfactory payment solutions or recover merchandise. Balanced store inventory weekly. Created employee motivational contest to increase engagement and improve sales.

Resume

DAVID PAIGE Page 2 ***********@*****.***

Achievements:

Received Situational Frontline Leadership skill training.

Recognized with promotion to district manager.

Additional Experience

Pest Control Tech, Terminix, Richmond, Virginia

Cable Installer, BSquared, Richmond, Virginia

Credit Manager, Heilig Meyers Furniture Store, Hopewell, Virginia EDUCATION

Associate of Applied Science in Computer Networking Beta Tech, Midlothian, Virginia

COMPUTER SKILLS

Microsoft Office Suite

AWARDS AND RECOGNITION

Highest Profit Increase 2017, Rent-A-Center

Perform to Win Candidate 2017, Rent-A-Center

Best Overall Performance 2015, Rent-A-Center

Perform to Win Candidate 2011, Rent-A-Center

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