Customer Service Office Assistant
Resume:
Linda Fernandes
West Haven, CT 06516
***************@******.*** - 203-***-****
Hard-working, multi-tasking Office Assistant with outstanding telephone, scheduling and documentation skills.
administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Quality-focused Office Assistant/Secretary committed to approaching administrative tasks with tenacity and attention to detail.
WORK EXPERIENCE
Uno Alla Volta 11/2017- 12/2017
(Thru CF Staffing)/ Cust. Service
New Haven Chlor-Alkali
Temporary 07/2016
H. Krevitz (thru CFStaffing)/ Clerical and filing.
Alliance Energy - Global Fuel
Temporary 05/2016-07/2016
(Thru CFStaffing) / Customer Service
Billing, Accounts Payable, Adjustments
Wallingford Public Schools 01/2002-03/2015
Secretary/ Clerk
Wallingford Public Schools - Wallingford, C T
Oversaw daily office operations for staff of 9 employees.
Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases.
Complied annual recommendations for end of fiscal year budgets. Answered and quickly redirected several calls per day,
Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services. Prepared several school and town purchase orders.
Maintained help desk services for the IT Dept. for a school district of 12 schools.
Troubleshoot IT issues or routed to appropriate technician.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Booked employee travel and processed employee expenses.
Experience with heavy calendar maintaining.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas. Compiled company information and related material and distributed it to candidates.
Obtained signatures for financial documents and internal and external invoices. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Served as corporate liaison between the finance, IT and marketing departments.
Wallingford Eye Care 01/1999-01/2002
Insurance Specialist
Wallingford Eye Care –
Wallingford, CT
Scheduled appointments, registered patients and distributed sample
Pharmaceuticals as prescribed.
Precisely completed appropriate claims paperwork, documentation and system entry.
Correctly coded and billed medical claims for various hospital and nursing facilities.
Professionally and courteously verified appointment times with patients. Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
Verified patients' eligibility and claims status with insurance agencies. Accurately posted and sent out all medical claims.
Submitted electronic/paper claims documentation for timely filing. Precisely evaluated and verified benefits and eligibility.
Responded to correspondence from insurance companies. Posted and adjusted payments from insurance companies. Identified and resolved patient billing and payment issues. Confidently and adeptly handled claim denials and/or appeals.
Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
Updated patient financial information to guarantee accuracy.
Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Printed and reviewed monthly patient aging report and solicited overdue payments.
Prepared billing correspondence and maintained database to organize billing information.
Anthem BCBS of CT 07/1989-06/1998
Customer Service Rep
Anthem Blue Cross and Blue Shield - North Haven, C T
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Politely assisted customers in person and via telephone.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Directed calls to appropriate individuals and departments.
Precisely completed appropriate claims paperwork, documentation and system entry.
Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
Adeptly managed a multi-line phone system and pleasantly greeted all patients. Researched questions and concerns from providers and provided detailed responses.
Reviewed, analyzed and managed coding of diagnostic and treatment procedures
contained in outpatient medical records.
Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Maintained strict patient and physician confidentiality.
Resourcefully used various coding books, procedure manuals and on-line encoders.
Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
Precisely evaluated and verified benefits and eligibility. Responded to correspondence from insurance companies. Identified and resolved patient billing and payment issues. Confidently and adeptly handled claim denials and/or appeals.
Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
EDUCATION
High School Diploma East Haven High School 1974
ADDITIONAL INFORMATION
Skills
Types 100 WPM Team player
Legal administrative support Active Directory Report development Windows 7
Meeting minutes Microsoft Exchange 2013 Physician billing Professional phone etiquette Team building Excellent communication skills
Business correspondence Customer service-oriented CMS-1500 billing forms Accurate and detailed
Filing and data archiving Works well under pressure Appointment setting
Invoice processing
Multi-line phone proficiency
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