System Administrator Sales

Iteari Perry

COINS System Administrator

*********@*****.***

Summary

N/A

Experience

COINS System Administrator at STR Mechanical

July 2017 - Present

Support

Interact with any level of business user to educate them on the usage of the financial systems.

Analyze issues to determine the root cause and provide a solution. Communicate this solution to the end user and validate that it solves the issue.

User access provisioning for new users, modifications to existing users, termination of access when requested.

Document all interaction with business users related to submitted service tickets as well as required approvals, testing process including proof of outcome, findings on bug fixes, etc.

• Communicate with business users on their requested requirements for software development.

• Document request requirements and provide a program specification to the software developer including any suggested approaches.

• Create a test plans and test out new features and existing features (regression testing)

• Obtain acceptance from the business owner to put new programing into production upon successful testing

• Create change control for production implementation

• Obtain business user acceptance once in production

• Follow change management policy and procedure where applicable. Audit

• Document all service tickets in accordance with ITGCs

• Coordinate the semi-annual user access reviews

• Work with internal and external auditors as required Acquisition

• Provide guidance into the financial systems with regard to integration of any acquired entities

• Provide support including project management and/or perform assigned tasks as requested

• Assist as requested with of any new or existing ERP integration as necessary regarding the acquisition

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• Assist with ensuring a new entity adheres to ITGCs with regard to their ERP. CRM Analyst at XPO Logistics, Inc.

March 2017 - July 2017 (5 months)

• Responsible for maintaining data integrity, answering user questions, assigning accounts to the right sales team, and supporting the overall implementation of CRM best practices across the XPO organization

• Train and communicate with users on XPO CRM and Sales processes.

• Utilize Excel, Tableau and other tools to perform extensive data analysis and make recommendations to senior management based on analysis.

• Manage data and system rules to ensure data integrity.

• Evaluate lead requests and account assignments and based on evaluation determine if account requests from members of our Sales team and our Branch Presidents should be processed

• Provide support for day-to-day system maintenance

• Pull reports from Salesforce and other systems as requested by users

• Use tools such as DT, DupBlocker and Avention to make system updates and maintain corporate hierarchies

Accounting Systems Specialist at Crowder

April 2015 - March 2017 (2 years)

● Help the accounting systems administrator implement efficient system processes, controls, upgrades, system enhancements, and integration and maintenance of our ERP System (COINS 11.3).

● Work with COINS support center representatives by logging calls, and keeping track of all logged calls for system issues.

● Work with Crowder employees and COINS support system representatives to identify and solve problems with the COINS system, i.e. test fixes, write manuals, provide instructional tools on how to use our ERP system.

● Document the application of enhancements to the ERP system, participate in plans for ERP system roll out and new releases and upgrades, and constantly analyses data and communicates it to higher management through reporting, trouble shoots and travels to different divisions to train employees on the system.

● Heavily involved with customer service towards our company employees to make sure all issues and requests are solved within a timely manner.

● Involved with certain month end procedures such as setting the GL, Billing, and forecasting periods across companies. Involved with some month end forecasting procedures to ensure project managers are able to forecast and report the status of their jobs correctly and efficiently. Financial Analyst at Mueller Water Products

September 2014 - March 2015 (7 months)

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● Responsible for keeping unvouchered receipts below $100,000

● Verify sales orders/BOLs in Smartsearch software system against daily invoice register to insure all shipments for the day have been billed and qualified invoices have been properly billed for freight

● Code and manage AP cases and issues using the Brainware AP system

● Compile and analyze financial data from Salesforce and JDE (ERP system) to run various ad hoc reports such as the daily book and ship report

● Assist director of finance with monthly forecasting procedures by providing key information in the book and ship report

● Assist with gathering and analyzing financial data for departmental budgets

● Assist with yearly physical inventory procedures

● Create and maintain a report to keep up with monthly headcount Junior Accountant at Glen Raven

July 2014 - September 2014 (3 months)

• Reconcile general ledger accounts utilizing Excel to identify discrepancies and tracking reasoning

• Reverse obsolete inventory our of Jomar (the inventory system)

• Record inventory received into Jomar and ensure proper general ledger account code

• Maintain a spreadsheet of international (Asia) invoices for the Controller and VP of finance to use for month-end reports

• Approve expense reports utilizing Concur (expense reporting program) and re-classing any accounting expenses recorded improperly

• Performed billing for customers within three division plants

• Processed intercompany transactions with the inventory system

• Review purchase orders in Jomar and book entries upon the sale of products Accounting Specialist at Glen Raven

December 2011 - July 2014 (2 years 8 months)

• Reconciled bank and credit card accounts, posted general ledger entries, and proofed stockholder and lender invoices

• Processed more than $10 million in payables on a monthly basis

• Transferred funds, prepared on-hold reports, transferred invoices between system, and validated invoices for payment/check printing

• Prepared routine and ad hoc reports daily and assisted with month-end close,

• Entrusted to key dividends and other sensitive data into the system for shareholders and CEO

• Assisted with the transition to a paperless invoicing system Accounts Payable Clerk at Aramark Uniform Services June 2011 - November 2011 (6 months)

• Managed A/P activities and reported directly to Controller Page 3

• Processed 25-50 bills daily and performed month-end accruals and inventory control tasks

• Analyzed financial data and inventory reports to facilitate reconciling and closing out inventory at month-end

• Assisted with weekly payroll duties and set up an average of ten new vendors per month, including requesting and filing W9s

• Assisted HR Department with interviewing, hiring, and training five new employees per month

• Partnered with the Billing Department to create invoices for drivers to deliver on their routes; processed payments turned in by drivers daily for deposit in bank account

• Selected as first to learn new GL coding system – taught five others in the department, as well as assisting Accounts Payable Managers in other market centers

• Volunteered to serve as backup for payroll processing – covered for payroll clerk during extended absence, recorded hourly time cards, and distributed pay checks Education

Keller Graduate School of Management of DeVry University Master's in Information Systems Management, Information Systems & Project Management, 2016 - 2017

Keller Graduate School of Management of DeVry University Master of Business Administration (M.B.A.), 2012 - 2014 DeVry University

Bachelor of Applied Science (BASc), Technical Management, 2011 - 2012 Guilford Technical Community College

Associate of Arts and Sciences (A.A.S.), Accounting, 2009 - 2011 Page 4

Iteari Perry

COINS System Administrator

*********@*****.***

Contact Iteari on LinkedIn

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