Mihir P. Patel

*** ******* ****, ***

*B Clifton NJ, 07012

718A909A2106

ac5y7e@r.postjobfree.com

OBJECTIVE

To obtain a position in the technology field where I can utilize my experience, knowledge and creative input to fortify and further a company’s growth.

EDUCATION

DeVry Institute of Technology, Long Island City, NY Apr 2001 - Jul 2005 Bachelor Degree in Electronics & Computer Technology. NPower NY Technology Service Corps, New York, NY Jul 2002 - Sept 2003 Finished a 12-week technology training program in Computer Fundamentals, Network, and Web Design.

PROFESSIONAL EXPERIENCE

GCA Advisors, LLC. New York, NY Sep 2015 – Present Junior IT Analyst

• Support Windows and desktops, Laptops and Servers in a large scale.

• Responsible for the maintenance, oversight, and support New York, and San Francisco network.

• Managed IT aspects of NYC move.

• Ghost Image laptops off the network.

• Refer major hardware or software problems or defective products to vendors or department management for service.

• Active Directory and Exchange 2003-2013.

• Microsoft Office 365 Support.

• LifeSize/Blue Jeans Video Conference Support.

• IOS/Android Phone support.

• Perform tasks necessary to ensure servers, desktops, and laptops are performing at optimal levels. Specific tasks include performing upgrades and software patches and monitoring virus definition files.

Purch New York, NY Apr 2011 – May 2015

Desktop Support Manager

• Managed day- to- day IT infrastructure in-house services.

• Managed IT aspects of NYC move.

• Managed local vendors and contracts associated with the IT services delivered to the offices.

• Participated in projects and coordinate changes with in the office environment.

• Managed weekly meetings with my team to review their performance and task.

• Managed ticketing system.

• Maintained and managed the accuracy of inventory records regarding equipment, software, license counts, inventory counts, user ids.

• Microsoft Office 365 Support.

o Microsoft OneDrive.

o Skype for Business.

• Polycom/Blue Jeans Video Conference Support.

• XO Communications Office Phone Support.

• IOS/Android Phone support.

• Okta Single Sign on rollout/support.

• Active Directory and Exchange 2003-2013.

Sinu Inc., New York, NY Oct 2007 – Apr 2011

Technical Account Manger

• Managed day- to- day IT infrastructure for the clients.

• Managed IT aspects of client’s office move, including server room design and build- out.

• Participated in projects and coordinated changes with in client office environment.

• Managed weekly meetings with my team to review their performance and task.

• Worked with the customer to define their IT priorities and budgets.

• Scoping and Managed complex IT projects (with management and support).

• Managed the initial on-boarding of the customer to the Sinu platform.

• Managed and reporting customer conformity to the platform.

• Defining the scope of Sinu IT Service with the customer.

• Provided the customer with regular reporting.

• Documenting all knowledge of customer systems.

• Provided after hours support from time to time as required by Dispatch or customer needs. New Visions for Public School, New York, NY Sept 2006 – Sept 2007 IT Support Associate

• Worked with end users to evaluate and solve technical problems.

• Monitored and performed regular routine maintenance for servers, PCs and laptops.

• Maintained, installed and configured hardware and software in a Microsoft networked environment.

• Provided end user support for staff including troubleshooting problems and training.

• Received and documented initial support request, using the WebIT event tracking system and coordinated the resolution of user problems.

• Performed tasks necessary to ensure desktops/laptops are performing at optimal levels. Specific tasks included performing upgrades and software patches and monitoring virus definition files.

• Created and managed user’s accounts and performed daily backups, maintenance of office technology infrastructure including five servers and the phone system.

• Regularly used the knowledge management platform and intranet to share promising practices and knowledge.

KEY SKILLS

• All Microsoft Windows Operating Systems.

• All Mac Operating systems.

• Microsoft Office 365.

• Active Directory and Exchange.

• Windows Server.

• Installing, migrating and repairing PC, and Mac.

• Setting up small remote sites and home networks with the use of “wireless” devices.

• Remote systems software.

• All Adobe Software.

• IOS/Android Phone support.

REFERENCES

Available upon Request

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