Customer Service Executive

Location:

Posted:

June 22, 2018

MARY KELLEY

Professional Summary

Motivated individual trained to be a sharp Executive Administrator with more than 12 years working

for an Executive Retained Search Corporation focused in the Life Sciences Industry. Flexible and self-confident

promoting well-developed skills in Communication and making the impossible happen.

Skills

Information confidentiality Customer service-oriented

Effective communication Staff training/development

Staff management Stakeholder relations

Issue resolution Operations management

Customer service Client account management

Verbal and written communication Employee scheduling

Deadline-oriented Consistently meet goals

Work History

Executive Administrator Apr 2006 - Current

Bench International Search Inc Los Angeles, CA

Prepared and distributed memos describing the company's administrative policies and procedures to all

staff members.

Planned both internal and external events and staff training, including off-site meetings.

Coordinated and attended meetings as the company's main contact to ensure meetings flow and stay schedule

Provided effective support to the Chief Executive Officer via such skills as Client Management

and Business Development.

Managed key executive office staff, including Operations Department, and prioritized workloads.

Maintained project quality with a hands-on management style.

Trained, coached and mentored staff to ensure smooth adoption of new program.

Cultivated and strengthened lasting client relationships.

Strengthened company's business by leading implementation of "The Good, Bad and Ugly" client feedback program.

Developed and rolled out new policies.

Worked with support teams to resolve issues with product, service or accounting areas.

Generated and developed leads to acquire new clients.

Education

Associate of Arts: Business 2011

West Los Angeles College Culver City, CA

Certifications

Notary Public, commission expires 2021

Certifications

2011

Culver City, CA