Customer Service Sales

Curriculum vitae

PERSONAL INFORMATION Edis Mustafa

**, ****** ****, ***** ******** (Kosovo)

+383-**-***-*** +383-**-***-***

*******@*****.***

Skype edissm1

Sex Male Date of birth 12/05/1994 Nationality Kosovar EDUCATION AND TRAINING

01/09/2009–15/05/2013 High School Xheladin Deda, Mitrovice (Kosovo) - Certificated for Pharmacy

10/10/2013–Present University for Business and Technology Computer Science and Technology, Prishtina (Kosovo) 10/12/2012–02/03/2013 Certificate of Course Completion, IT ESSENTIALS - PC Hardware and Software

Cisco Networking Academy, Prishtina (Kosovo)

WORK EXPERIENCE

01/06/2013–03/09/2013 Waiter

Restaurant "Holiday", Vushtrri (Kosovo)

Restaurant "ABI", Vushtrri

04/09/2014–01/09/2015 Customer Service

Hitech "Service" - menbun@net, Vushtrri (Kosovo)

Part Time

03/02/2015–03/08/2015 Techincan Pharmacy - Practice

"Florina Pharmacy", Vushtrri (Kosovo)

01/09/2015–02/10/2016 Sales and marketing department manager GALENI GROUP, Viti (Kosovo)

01/12/2017–Present Sales department

LAYO SH.P.K

Lagja Kalabria LL.D, no. 4/B Prishtinë, 10000 Prishtinë (Kosovo) www.layokosovo.com

Looking for the Sales Opportunities with the existing and new customers to sell products and services. Organization effective presentation to the customers regarding the requested product and service. Permanent contacts with the customers to know their needs and requirements. Creating value to the product and service.

Building Brands and Deployment plan.

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Curriculum vitae Edis Mustafa

Good Customer service and communicating benefits.

Business or sector Orthopedic Implants

PERSONAL SKILLS

Mother tongue(s) Albanian

Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C1 C1 B2 B2 B2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Good communication skills, excellent contact skills. Organisational / managerial skills Good organisational skills Job-related skills Cooperative, Motivational,Calm,Social,and flexible, Assemblingpc's,Word, Excel, Power Point Digital skills SELF-ASSESSMENT

Information

processing

Communication

Content

creation

Safety

Problem

solving

Independent user Independent user Independent user Proficient user Independent user Digital skills - Self-assessment grid

Driving licence B1, B

ADDITIONAL INFORMATION

Certifications IT ESSENTIALS : PC Hardware and Software Related document(s): 10425681_771646106199340_820408452_n.jpg ANNEXES

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European skills passport Edis Mustafa

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