Partnering with customers and clients to positively impact and contribute to their business success is my purpose. I have 10+ years of experience in Client Success, Account Management, B2B Sales, Business Development and Client Retention. By providing high quality customer-focused service and delivery, I have become a trusted business partner and valued asset to my clients. My problem solving ability, both independently and collaboratively with internal teams, has proven to our customers that their business is both valued and appreciated. My work experience has included being a team member, managing a team, and working with other teams, all comprised of dedicated individuals who have been instrumental in my career success.
Customer Service Client Success
Account Management B2B Sales Support
Client Retention Business Strategies
Vendor Management Event Planning and Support
Brand Partner Relations Manager
Managed daily customer service functions for global nutritional and wellness operation operating on as many as three continents; guaranteed timely and accurate processing of inbound telephone, email, and onsite customer/sales force inquiries. Communicated benefits of WIN products and services to result in client satisfaction and increased client retention.
Supported international sales force with diverse socioeconomic, cultural, and ethnic backgrounds; effectively leveraged resources to create exceptional service outcomes, embrace change, and proactively resolve barriers and constraints. Communicated with sales force to troubleshoot and resolve product issues, provide training and support, and overcome technical problems resulting in increased sales. Responsible for selection and hiring of departmental staff; direct report coaching and development, ongoing employee engagement and performance appraisals. Collaborated with IT to design, test and implement numerous internal systems and software changes for the company's sales force and staff; was not only acknowledged for my ability to pick up quick on new systems, but was looked to as Wylie, TX 75098
Feb 2006 -Nov 2012
Oct 2004 -Dec 2005
the "resident expert not in IT" for its practical application and uses. Worked cross functionally with sales and marketing on campaigns to boost sales, including seasonal sales promotions, incentive trip eligibility and reservations, and the creation of brochures, advertising kits and training aids that enhanced the sales reps' understanding of complex product features and helped them sell more effectively.
Zone Merchandise Supervisor
Department lead responsible for planning and implementing customer service processes and procedures to promote a best in class customer service experience at all times.
Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees: planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Enforced company policies and regulations to ensure continuing operation, increased productivity and reduce retention; served as primary enforcer of loss prevention tactics.
Monitor and track inventories, identifying items to be reordered or replenished based on sales data analysis; coordinated merchandize shipments. Cashier
Responsible for providing great customer service as well as my daily duties of balancing cash register, stocking shelves, cashing checks, processing money orders and relieving front-end manager as needed.
High School Diploma
Allen High School