Human Resources Management
Resume:
Katherine Slate, MBA
Azle, Texas 76020
*******@*****.***
Accomplished and effective senior executive with a strong ability to plan and direct projects from development to execution. My results significantly impact strategic growth, increased revenue, cost reduction and system efficiency.
Core Competencies include:
Human Resources Change Management Business Acumen
Franchise Relations Contract an Vendor Management Corporate Action Plans
Corporate Planning Organizational Development Corporate Communications
Strategic Planning Employee and Leadership Development Coaching and Mentoring
PROFESSIONAL EXPERIENCE
Property Damage Appraisers, Inc., Fort Worth, TX 2005 – 2017
Vice President Franchise Relations, IT, Corporate Planning & Human Resources (September 2009 – 2017)
Assistant Vice President Franchise Relations & Corporate Development (August 2005 – August 2009)
Reported to the CEO and accountable to the Board of Directors for Human Resources management, Franchise Relations management, corporate planning, IT management, oversight of all legal matters and people strategy. Ensured that the revenue and profit objectives of the company were met through short- and long-term planning strategies by maximizing technology, relationships and people for a national franchise company generating in excess of $76M in revenue.
• Responsible for the oversight of all human resources and people strategy to include direction of personnel; employee relations activities; creation and implementation of organizational policy; recruiting, interviewing and onboarding new employees
• Developed employee training program defining career paths and leadership development
• Developed and implemented performance management tools to further enhance and develop the performance and competencies of employees for direct impact on profitability
• Managed all corporate communications and marketing materials, internal/external communication and events
• Developed and implemented a new franchise license agreement more reflective of current business model
• Increased Franchisee engagement by 40% through national meetings, implementation of a Franchise Advisory Council, Strategic Franchise Group, monthly teleconference calls, quarterly town hall meetings and development of a greater communications strategy
• Evaluation of Franchise Network reducing the number of poor performers by 12% while avoiding litigation
• Increased Franchisee Satisfaction by 29%
• Established and lead a Franchise Advisory Council fostering constructive two-way communication within the franchise system
• Developed a Franchisee Mentoring Program to include workflows, help resources, and check points
• Increased average invoice by 60% through action plan management
• Increased shareholder distribution by 9.5% over two years
• Delivered two new products on time and within budget by effectively managing through action plan process and implementing cutting edge technology
• Developed customized planning process for major client to decrease rejected files by 7% resulting in an increase of over 200% in revenue growth
• Oversight of the planning process for the deployment of an in-house Franchise Management System to include the successful rollout to 256 franchise locations and continued enhancements to the system
• Oversight of the planning process for the Heavy Equipment & Specialty Claims Program to include training of all franchise owners, quality control of assignment, and an increase in volume of 17% over a 3-year period
• Performed due diligence and market analysis; results included new products and service delivery
Dermox, Inc., d/b/a Hardee’s/Carl’s Jr., Wilkesboro, NC 1996 – 2005
Director of Human Resources & Training
• Developed and carried out appropriate training and presentations for management and hourly employees in the human resources, safety and customer service arenas
• Developed and executed sound human resource policies and procedures to include development and distribution of an employee handbook
• Ensured that all governmental compliance records were complete and properly maintained; performed record audits and directed field managers in supplying proper employee records for thirty-seven locations
• Administered the company’s workers’ compensation program, to include ensuring that all accidents and incidents were properly investigated and documented, represented the company in any hearings and made recommendations concerning improvement in the company’s efforts to ensure the health and safety of its employees
• Ensured the maintenance of good relationships between employees and their supervisors
EDUCATION
TEXAS WOMAN’S UNIVERSITY – Denton, Texas
M.B.A.
RADFORD UNIVERSITY Radford, Virginia
B.S. Social Science/Secondary Education
Minor History
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