Robert Brayboy

*** *. ****** **.

C: 973-***-**** H: 862-***-****

Irvington, NJ 07112

ac5xwu@r.postjobfree.com

OBJECTIVE:

To obtain a permanent and full-time position as a Systems Support Specialist

SKILLS:

Software/Hardware

Epic Implementation, Cherwell, Black Smith, Track-IT, AD, A/V Conference, Acronis, Air Watch, Apple IPHONE,HP Service Manager, Dame Ware, Migrations, Service Now, Remedy Software, MS Windows 365,7/10/XP, MS Office365, 2013/2007, Networking, LAN, Ethernet, CISCO Routers, Switches, Domains, TCP/IP, Net BEUI, Pointe, Touch point, Fifth Direct, Printer Mapping, IMAP, IMAC, Active Directory, Novell, NAL, GroupWise, Zen Works, Ghost Imaging, PE Imaging Software, LANDesk, IE 8, Adobe7.0, Macanese, Reflection for UNIX, HP/IBM Server hardware and peripherals, Compaq Servers & Racks 6500, 3500, 850, 800,HP 8000 Elite,Dell /HP Compaq Workstations & Desktops, Dell series 620,280, IBM/ Lenovo Laptops X1, 470, 450, HPLJ 500 Color MFP,M605/HP 9050,4210/4015, Konica Biz HubC368/ Color / B & W printers, OCE printers.

CERTIFICATIONS:

(Network+ & MSC in process) A+, Lenovo Notebook Systems, Lenovo Warranty Basics, Compaq Servers-Prosing Series 200, Reliant Servers 6500, 3500, 850, 800, Compaq Workstations 8000, 6000, 5000 Desk pros 6000, 4000, 2000,Compaq Laptops Armada Series 7300, 4000, 1500, IBM Warranty Support/PS Value, Point Services & IBM PC Server Line version 2 Service, Desktops & Laptop Series 500”s, Hewlett -Packard Workstations Vectors models 96 and 97, Hewlett-Packard Printers

EDUCATION:

Bloomfield Technical College, Bloomfield, NJ

A.S. - Electronics

EXPERIENCE:

Saint Peters Hospital. New Brunswick, NJ. Jan 2017- Present

Helpdesk Technical Support

Responsible for Epic Implementation, set up, installs, configurations and testing of Epic devices, worked closely with Epic Analysts insuring procedures, HP 8000 elite Desktops, MAC laptops, Lenovo laptops X1, t470,t450 and HPLJ/Konica Biz Hub printers, Responded to technical support submitted requests by users via Track-IT system, in person, telephone and email, Account Administration duties such as creating email accounts, AD setup local user accounts, resetting and unlocking LAN accounts via Active Directory, etc. Also responsible for troubleshoot and setup of WIFI/LAN/TCP/IP/Remote Access connectivity issues, installed and tested Software/Hardware applications, SCCM, Citrix Receiver 4.3, RSA, Paragon, Athena, Imprecate, Kroon’s, Ingenious Med, SoftCo, Success Factor, RAS, Win 7/10, MS Office 20010, Outlook 2010, IE11, McAfee encryption, Go To Assist remote, Team Viewer, IPhone6, Ghost, C Cleaner, Spark, Escalated tickets to Tier 3 members while maintaining ownership, Utilized Dame-Ware remote to control users PC to solve software/hardware issue.

Provided superb white glove customer service to personnel and upper level management regarding any desktop issues and concerns, Quicken 2016, MAC laptops, Work on special projects with management, follow policies and procedures.

Sirius Radio New York NY March 2016-December 2017

Tier II Technical Support

Responsible for Win 8 migration of Dell Laptops, Desktops and Tablets and Printers.

Responded to request for technical support submitted by users via Service Now, in person, telephone and email Handled account administration such as creating email accounts, setup local users accounts, resetting and unlocking LAN accounts via Active Directory.

Responsible for imaging, troubleshoot and set up of workstations, laptops, tablets and network printers, WIFI/LAN/TCP IP connectivity issues, installed and tested Software/Hardware.

Escalated tickets to Tier 3 members while maintaining ownership.

Utilized Remote Desktop to control users PC to solve software/hardware issues.

Provided superb customer service to personnel and upper level management regarding any desktop issues and concerns. Win8/7, MS Office 2013, Outlook2013, IE, SCCM, AD, Remote Desktop, I phones, Bit Locker, App Portal Active X, Dragon Natural Speaking Pro 14.0, AutoCAD, Quicken 2016, MAC, Work on special projects with management, follow policies and procedures.

United Airlines Newark NJ Sept 2015-March 2016

Tier II Technical Support

Responsible for Win7 migration of HP laptop/desktop840, 800/8200, HP Printer LJ400, 4215, Kiosk systems, HP slim systems, boarding passes, bag tags, diagnostics troubleshoot, setup, installs and configuration of all user related software and hardware issues, backup of users data, setup and configure Window7, SCCM 7/12, TCP/IP, Cat 5/6 Cables, Apple IPHONE, TC70/75handheld devices, Air Watch, SharePoint MS Office 2010, 2007,Outlook2010, IE11

9,CitrixReceiver,Adobe,Shares,PowerShell, Air Watch, Hot Spot, Wi Fi, setup remote devices, break fix, acted as an liaison for HP.

Fresenius Medical Care NJ-NY April 2015- August 2015

Tier II Technical Support

Responsible for Win7 migration Roundtable Project of HP laptop, Win7, MS Office, SCCM 7/Ghost,

Troubleshoot, upgrades, diagnostics, break fix, installs, setup, configure TCP/IP, Bit Locker, network printers, client support, NJ/NY Metro area.

Ann Taylor New York NY November 2014-March 2015

Tier II Technical Support

Responsible for Win7 migration of Dell laptops and desktops, diagnostics, troubleshoot, setup, installs and configuration of all user related software and hardware issues, backup of users data, setup and configure Apple IPHONE, acted as an liaison for Dell laptops, setup remote devices, break fix,

Acronis, Window7, MS Office 2010,2007,Outlook SAP,Zemetry,IE9,Linesheet,CitrixReceiver,Adobe,

Fit Tracking, Win Shuttle, Karat Cad, Raid, Air Watch, Hot Spot, Wi Fi, Dell laptop and desktop

3010,3020, 7440, 6330, IPHONE 5.AD, TCP/IP etc.

Board of Education Newark NJ April 2014-November 2014

Tier II Technical Support

Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. Provided computer help desk support and technical training on hardware/software to end users, provided overall assistance in daily administration. Performed configurations, installs, set-up, break-down, and transport of agency

equipment on an as-needed basis. Windows 7, MS Office 2010, SCCM/ Ghost, BMC ticket system, Firefox, Bloom board, Smart boards TCP/IP, HP Servers, Workstations and Laptops, HP Printers., etc.

Arco/State of New Jersey, New Jersey NJ Jan 2014- April 2014

Data Entry Support

Responsible for updating and modifying clients applications in a Word and Excel spreadsheet

format, Utilizing HP Elite 8300, Dell Workstations and Laptops, Windows 7, Office 365, Outlook 2013, NJ State specific software to analyze and correct data input for intake, also assisting IT team with IMAC, data recovery, helping users with specific tasks, Raid, LAN connectivity, etc.

Aljazeera America New York, NY. July 2013- Nov 2013

Tier II Technical Support

Responsible for the IMACS, troubleshooting, repairing and coordinating setups, installs, configurations of Window 7, Window XP, Microsoft Office2013, Outlook2013, AD Manager, Images, and internal LAN connectivity, etc…repairs and application support on multiple Dell Workstations and Laptops and MACS workstations and laptop OX, and Canon printers, Setup and Configure Phone and Androids, Broadcast Software configure and setup end users for Interplay Central, Octopus, etc…

Unisys Corp/NY MTA New York, NY. Jan 2012- Jan 2013

Tier II Technical Support Analyst

Responsible for troubleshooting and coordinating installs, setups and configurations Window 7,XP Microsoft Office, Outlook, Novell, AS400,Heep, Oracle, Ghost, AD, TCP/IP, LAN, HP PCs, laptops, networking devices, printers, and peripherals and spare component stock, Assist in the implementation of computer systems and networks, Maintain IT equipment through monitoring, configuring, deploying, troubleshooting, upgrad

Unisys Corp/Capital One Bank, New York, NY. September 2010 Dec 2011

Tier II Technical Support Analyst

Bray boy Consulting, Newark, NJ April 2009-September 2010

Prudential Insurance, Newark, NJ November 2008-March 2009

Tier II Technical Support Analyst

Insurance Services Offices, Inc, Jersey City, NJ. September 2008-November 2008

Tier II Technical Support Analyst

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