Manager Field Service
Resume:
Gabriel Martinez
Santa Ana, CA 92707
************@*****.***
Objective
To obtain a Leadership position that will allow me to use my work experience, strong work ethic and people skills while providing an opportunity for me to learn and grow. Experience
Dec2015 to Present
Field Service Supervisor Fountain Reactive Coca Cola Refreshments/ RCCB
• Accountable for delivering the Field Service vision and strategy
• Provide leadership and guidance to the Field/Equipment Services Team
• Drive employee engagement and organizational health
• Translate Company business data to monitor results
• Coaching, motivating, and developing talent
• Enhance intellectual capital through training, rewarding, and retaining the best of the best
• Improve productivity of the workforce through current technology enablement, training, process improvement, and identifying/sharing best practices
• Enhance customer experience and relations
• Supervisor is expected to be a liaison with customers and sales teams to respond to issues
• Setting and ensuring KPI targets and goals are met
• Managing financial controls, driving initiatives and results
• Auditing employee performance, review of report data to analyze results and ability to enter data into our business systems
• Project Management- Objective, Measures of success, In Scope, Out of Scope, Assumptions, Risks, Interdependencies, Effected Groups/ Individuals, and Timeline
• Forecasting- Creating technician’s annual schedules using past years volume reports June2013 to Dec2015 Coca Cola Refreshments
Field Service Supervisor B/C Reactive
Managing schedules, coaching and developing team, addressing issues, setting and ensuring KBI targets and goals are met, driving initiatives and results, auditing employee performance, review of report data to analyze results and ability to enter data into our business systems. In addition, the Manager is expected liaison with customers to respond to issues, seek feedback on performance, and look for ways to improve.
Provide leadership and guidance to the Field Ops team
Accountable for delivering the Field Service vision and strategy
Drive employee engagement and organizational health
Enhance intellectual capital through training, rewarding, and retaining the best of the best complete employee documentation as needed.
Improve productivity of the workforce through current technology enablement, training, process improvement and identifying best practices (e.g., 5S & Lean methodology)
Enhance customer relations
Nov 2011 to June 2013 Coca-Cola Refreshments
Full Service Supervisor
• Directed audits: Target Audits, Route Integrity Audits & Meter/Totalizer Audits.
• Accountable for Maintaining accurate internal data to covering Equipment control, consignment, etc
• Provided input to the Supply Chain team on route planning
• Field customer relations & product delivery satisfaction
• Monitored vendor rate and commission schedules for customers
• Performed daily functions associated with managing Full Service drivers
• Managed and issued keys, money bags, change funds, plus accountability summary reviews
• Completed driver route reviews & daily performance overviews
• Taught route staff, training, development, and managed all Full Service Drivers and relief personnel including ride-alongs to train, coach and evaluate drivers.
• Worked closely with Marketing Unit Full Service Analyst on executing sales/distribution goals and marketing strategy/standards.
• Executions against: Outlet profitability initiatives, Driver efficiencies, Space-to-sales initiatives/directives, 90 day outlet review, Asset management/utilization
• Managed driver safety compliance with CCE, OSHA, and DOT policies, standards, regulations, and guidelines.
Summary of Qualifications
• 2006 – 2011 Senior Route Specialist and Dispatching Cooler Service within Coca-Cola
• 2005-2006 Inside Sales at C.R. Laurence
Education
1997 - 2001 Sierra Vista High School Whittier, CA
• High School Diploma
•
Computer Skills
• Proficient in Microsoft Office Suite (Word, Excel, Access, and Outlook)
• Proficient in Basis and Shortrec Coca-Cola software
• Excellent customer service skills, working with associates and vendor interactions
• Ability & willingness to learn and use new technologies and software programs References
Tim Hood
Logistics Manager
*******.****@********.***
Orsey Hendrix
Market Unit Director
*****.*******@********.***
Gibran Abdallah
Make Ready Supervisor
******.********@********.***
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