Manager Customer Service
Resume:
EMILY MICHELLE DALLAS
**** ******** **. **********, ** 36117
OBJECTIVE
To continue my career with an organization that will utilize my management, supervision, and administrative skills to benefit mutual growth and success. EXPERIENCE
Regions Bank
8/2010-current
Branch Manager (current)
Ensure branch is operating efficiently and is compliant with banking policies and internal audits. Conduct outside sales calls with new business clients, and maintain existing relationships with consumer and business clients. Drives the performance of the branch. Hire and conduct performance reviews. Provide performance counseling when needed. Provide leadership and staff development. Assistant Branch Manager (1/2007 – 8/2010 40 hours per week) Sells and support the sales, service and coaching process for branch platform and teller associates. Responsible for solving customer and associate issues in absence of Branch Manager. Support Branch Manager in making selection decisions, reviewing, and counseling staff. Monitor quality of service in branch. Coach staff to achieve performance goals.
Branch Operations Representative (Teller Supervisor 1/2006-1/2007 40 hours per week) Oversee teller related task. Ensure branch operations and compliance task are completed. Disseminates information on procedural and operational changes. Keep branch abreast on any changes. Supports sales thru referrals. Conduct observations and coach teller staff. Corporate Security (1/2004 – 1/2005)
Handled all incoming calls Regions wide for fraudulent cases, determined if customers were warranted a refund for monies lost. Assisted investigators in documents needed for court. Staff Assistant III (Small Business Lending Department) 1/2005 – 1/2006 40 hours per week Performed administrative duties for lender. Answered all incoming calls. Received and input all loan applications for business clients. Proofed all documents prior to closing for accuracy. Assisted in the closing of business loans.
2
Customer Service Representative (1/2000 – 1/2004 40 hours per week) Sold and cross sold products to consumer and business clients. Referred business to various departments. Performed administrative duties for branch manager. Trained new associates who had been promoted to serve as Customer Service Representatives. Input new accounts, loans, IRA, and various accounts.
Clerical Specialist IV (1/1999 – 1/2000 40 hours per week) Coded credit card applications prior to inputting information into database. Input applications into database for approval or denial. Trained incoming specialists to work as Clerical Specialists. EDUCATION
Huntingdon College Bachelor of Science
Reid State College Associates of Applied Business Technology REFERENCE
Available Upon Request
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