Executive Assistant Manager

SUMMARY OF QUALIFICATIONS

Excellent research skills

Client Service Oriented

Highly inquisitive, motivated and resourceful

Ability to multi-task in a fast-paced work environment

Professional in appearance and presentation

Bilingual in English and American Sign Language

Motivated and enthusiastic about developing a good relationship with clients

RELEVANT SKILLS and EXPERIENCE

ADMINISTRATIVE (2016 – Current)

Perform a variety of administrative duties, for example:

Working closely with the Executive Director to manage daily operations of the agency; representing the Executive Director at meeting, as needed; assisting in implementing new policies and procedures; assisting in negotiation of new contracts; coordinating staff meetings and training including fundraising events; answering incoming calls and directing them to director and appropriate staff; using sign language and listening skills to help facilitate the day to day encounters with clients; scheduling appointments and entering new clients into system; soliciting feedback and responding accordingly; organizing office material, preparing spreadsheets and requisitions; scheduling and writing correspondence/emails; as well as maintaining inventory.

MANAGEMENT/NEW CLIENT DEVELOPMENT (2012 – 2016)

Administered all aspects of daily operations, by:

Building a loyal client base through personal attention; explaining policies and procedures; scheduling and maintenance of appointments; handling face to face contact with new and established clients; applying services appropriate to client needs; preparing weekly schedules for staff for up to six employees to assure maximum coverage; as well as train volunteers and interns.

EMPLOYMENT HISTORY

2005-2008 Guest Services Philips Arena, Atlanta GA

2007-2012 Family Care Provider Brown Family, Decatur, GA

2012-2016 Cleaner, Management Jackson Cleaning Service, Atlanta, GA

2016-2017 Office Manager Assistant Georgia Center of the Deaf and Hard of Hearing

2017-Current Executive Assistant Georgia Center of the Deaf and Hard of Hearing

EDUCATION

Certified, Massage Therapy- Corinthians College (Everest Institute), ATLANTA, GA April 2007

A.A, American Sign Language- Georgia Perimeter College, CLARKSTON, GA May 2015

A.A.S, Sign Language Interpreting – Georgia State University-Perimeter College, CLARKSTON, GA May 2017

A.S, Psychology – Georgia State University-Perimeter College, CLARKSTON, GA December 2017

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