Administrative Assistant Customer Service

Maria V. Gonzales

Union City, CA ***** email: ***************@*****.*** Cell #: 510-***-****

Summary of Qualifications: Problem Solving Administrative Assistant with Customer Service experience.

Skills: Versatility Skills, Interpersonal Skills, Oral and Written Communication Skills, Enthusiasm, Organizational/Planning Skills, Time Management, Self-Starter, Team Player bilingual in Spanish/English

WORK EXPERIENCE

Administrative Assistant Matheson Gas 6775 Central Ave Newark, CA 07/2015 – 11/2017

Meeting scheduling in Outlook with very busy top executives

Coded invoices

Payroll for 20 people

HR onboarding

Internet research

Routing truck drivers for deliveries and updated fleet documents

Great customer service skills

Handle responsibility well

Ordered office, lab and plant supplies

Provided translation for Spanish-Speaking contractors

Prepared FedEx Express, FedEx Ground and FedEx Freight shipments

Tel. Info. Spec. Cancer Prevention Institute of CA 2201 Walnut Ave #300 Fremont 12/2011 – 06/2014

Answered heavy incoming calls utilizing organization’s protocols

Assessed caller’s eligibility status

Documented calls and generated eligibility forms using Microsoft Access

Identified and provided appropriate referrals

Responded promptly, efficiently and professionally to clients reporting problems

Participated in program research projects to determine eligibility

Receptionist Spectrum Community Ser. 2617 Barrington Ct. Hayward, CA 06/2008 – 11/2011

Answered and routed all telephone calls in a prompt and professional manner

Greeted and directed visitors

Maintained and updated filing

Data entry

Maintained Newsletter

Administrative Clerk Anixter Wire and Cable 30061 Ahern Ave. Union City, CA 05/2007 – 05/2008

Answered and routed all telephone calls in a prompt and professional manner

Greeted and directed visitors

Maintained and updated filing

Data entry

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