Customer Service Manager

KIMBERLY BATES

*** ******** *****, **********, ******* 36117

H: 334-***-**** ***.*****@**********.***

Motivational Office Manager adept in training, developing, and leading multidisciplinary and interdepartmental teams. Offers key strengths in Office and customer management systems operation and implementation, organizational and management skills. Deadline-Driven and Detailed Oriented.

SKILLS

Clear oral/written communication

Team building

Deadline driven

Organizational skills

Microsoft Office expertise

Excellent multi-tasking ability

WORK HISTORY

Quality Tax Professional

Office Manager // Montgomery, Alabama // October 2010 to Current

Serviced about 450 individuals and partnerships annually to address their bookkeeping needs.

Prepared tax returns and capital reports. Prepared and reviewed payroll.

Recruited, hired, trained and supervised administrative office staff

Ordered all office supplies including ink cartridges, toner, and paper.

A S K Telemarketing

Customer Service Specialist // Montgomery, Alabama // January 2016 to February 2017

Answered inbound telephone calls from interested customers.

Answered customer telephone calls promptly and in an appropriate manner.

Worked as a home-based call center agent whereas to handle large inbounds calls.

Placed outbounds calls or generated emails for follow-ups to retain successful results for the clients.

Assisted in the verification process, answered inbounds calls to confirm needed verification.

Embassy Suites by Hilton Montgomery Hotel & Conference Center

Human Resources Assistant // Montgomery, AL // January 2014 to December 2015

Recruited and screened qualified potential employees.

Delivered friendly assistance with new hires throughout the interviewing and hiring process.

Efficiently conducted preliminary phone interviews with upwards of over 15 applicants a day.

Compile and type reports from employment records.

Dollar General

Key Holder // Wetumpka, AL // October 2012 to January 2014

Managed employee scheduling, inventory replenishment and other daily functions.

Completed administrative work such as scheduling, bank deposit and sales reports.

Ensured exceptional customer service by building strong rapport with customers.

EDUCATION

Bachelor of Science - Business Administration

Everest University - Tampa // Tampa, FL

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