Customer Service Office

Stephanie R. Dean

**** ***** ***** ****** **** Bluff, AR 71603 Phone: 870-***-**** (h) 870-***-**** (c)

ADMINISTRATIVE PROFESSIONAL

Over six years of experience providing exemplary service to directors and managers in the areas of:

Administrative Support: Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, assisting with the onboarding of new hires, composing documents and creating new organizational processes for efficiency.

Superior Communication: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.

Reliability: Reputation for dependability, honesty, dedication and enthusiasm. Providing premium service to both internal and external customers.

KEY SKILLS:

Office Management

Staff Development & Training

Policies & Procedures Manuals

Supervision

Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable/ Receivable

Records Management

Meeting & Event Planning

Inventory Management

Expense Reduction

Bookkeeping & Payroll

RELATED PROFESSIONAL EXPERIENCE

DAVIS LIFE CARE - WHISPERING KNOLL – Pine Bluff, AR

Administrator 09/24/2014 – Present

Adhere to and implement residence policies and procedures, assist in the development of the residence’s budget. Operate the residence within the budget; prepare weekly and monthly reports as directed

Make final decision on resident move-in and move-outs based on the well-being of the resident and in accordance with the residence policies and procedures. Recruit, hire and supervise all employees, and ensure adequate staffing. Maintain complete and up-to-date employee files. Oversee and implement the training of all employees in accordance with residence with residence policies and state and federal regulations and ensure proper documentation for all training.

Assistant Office Manager/Assistant Leasing Agent 01/2014 – 09/23/2014

Handles customer inquiries, complaints, billing questions, rent payments, and service requests. Responsible for handling hostile situations, locating resources for problem resolution, as well as design best-option solutions in regards to customer service and organizational office management. Interface daily with internal partners in accounting/payroll, human resources, operations and contractors.

Other related duties:

Provide customer service to callers by answering questions, providing information, and directing calls to the appropriate area/person.

Schedule and organize meetings, coordinate space and equipment needs.

Compile and maintain files/records of information required. Update and maintain database of information, produce defined reports as needed such as completing registry and maintaining the information received for performing reference checks on all new hires.

Coordinate and direct correspondence, sort and distribute mail, type and prepare written correspondence and reports, including completing the Accounts Receivable report by the 10th of each month.

Utilize company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property, utilize feature/benefit selling, close the sale and follow-up.

Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal company team member or a vendor.

Complete all lease applications and participate in the verification of applications, as well as notifying prospective clients of results.

Audit employee files quarterly – as needed for T.B Skin test, flu shots, and background checks.

National Center for Toxicological Research (NCTR), Jefferson, AR

Production Aide 02/13 – 09/13

Assisted Animal Technicians in transporting, decontaminating, cleaning and sanitizing equipment items that are utilized in the facility.

Other related duties:

Cleaned and sanitized the processing area daily upon completion of work and ensured that all equipment was functioning property.

Familiarized with handling and disposing of hazardous material.

Site Supervisor 04/11 - 04/12

Served as the site supervisor responsible for performing security checks and clearances for commercial deliveries and service repair persons to gain access into the secured site perimeter. With a primary responsibility for training new hires and maintaining a database of all new hire security employees training and health screening schedule.

Other related duties:

Responsible for scheduling officer’s work hours and vacation days.

Prevented all unauthorized person from gaining access inside the site, and escorted off site all persons whose access to the site had been revoked.

Maintained a daily activity log of every event that occurred within the course of a 24 hour, 7 day a week period.

URS CORPORATION – Pine Bluff Arsenal, Pine Bluff, AR

Surety Specialist 05/07 – 12/10

Liaison for site access programs for company and subcontractor personnel. Responsible for reviewing and evaluating sensitive information regarding security investigations including, but not limited to credit reports, driving records, and state and federal criminal record checks.

Other related duties:

Reviewed, evaluated, and maintained records on all employees and visitors including updating entry control rosters, and posting site access restrictions when necessary.

Responsible for handling a wide range of complex specialized duties and sensitive information pertaining to personnel in the site’s access programs.

Performed accountability audits in regard to the security investigations and clearances, related documentation, and other related programs and processes.

Assisted employees in the preparation of questionnaires and other requests for information needed in regard to their access.

Submitted personnel security investigations and maintain a database on statuses.

Communicated with all levels of management to enforce compliance of surety requirements while providing training and oversight of sensitive issues.

Conducted Chemical Personnel Reliability Program initial interview briefings, which included identifying potentially disqualifying information that may impact one’s ability to gain and maintain enrollment into the Army program.

EDUCATION

Bachelor of Science Degree, Business Administration/Office Management, May 2002

UNIVERSITY of ARKANSAS AT PINE BLUFF, Pine Bluff, AR

Associate of Arts Degree, Business Technology/Office Administration, December 1999

SOUTHEAST ARKANSAS COLLEGE, Pine Bluff, AR

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